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Tourist
Posts: 1

No support from Gopro

I have been trying to contact Gopro for almost a week now, I have certain issues which I need to discuss with the customer care but unfortunately I am not able to do so, everytime I call there the reply is our working hours are over, I have sent emails and even have tweeted about my concerns.
I have purchased plus plan and this is the service that you provide to the plus customers, really pathetic.
If you can ask someone to get in touch with me over the mail would be greatful.
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GoPro
Posts: 18,358

Re: No support from Gopro

Hi @ankitgopro

 

Sorry for any trouble caused.

Email support has long been discontinued.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

When initiating a chat session, try changing the region to US-English.

You should be able to get through.

 

Thanks!

Ej

 

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Tourist
Posts: 4

Re: No support from Gopro

I'm not happy with this product either. Over complicate and under performing compared to it's cheaper competition. I'm not a happy customer, I plan on making a review video on my YouTube channel. I want to describe in full detail as of why this device isn't a action camera, it's closer to a tumor made for your smart phone.

 

Comparing it side-by-side with one of its superior competitors. How Simplicity makes a better action camera.

 

Mi Xiaomi 4k action camera vs piece of **bleep** GoPro HERO7 Black

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Nomad
Posts: 4,038

Re: No support from Gopro

So lower frame rates, worse image sensor, no ISO control in video mode, terrible sound, low bit rate encoding....   yup, where do I sign up for this cheap discontinued camera??