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Tourist
Posts: 1

No sound in videos

[ New ]
Hi all,

Recently bought GoPro Hero 7 black. 2 questions:

1. Battery dies very quickly. Is it normal for GoPro? Should I consider to buy the second one to be able to record for let’s say two hours?

2. Unfortunately, some of the videos I’ve recorded has no audio at all. Tried to watch them on camera and downloaded to my IPhone, but no sound at all. What strange, that some of the videos had the audio. But now I am tryouts no to record new videos but they are all without sound. Is my GoPro with defect and I should apply for warranty?

Alex

Accepted Solutions
GoPro
Posts: 13,438

Re: No sound in videos

[ New ]

Hello @epicdive6862. The camera's maximum battery capacity will vary based on settings, environmental conditions, and other factors. You may check this article that lists down the estimated runtime (in minutes) of the GoPro cameras: https://community.gopro.com/t5/en/GoPro-Camera-Battery-Life/ta-p/394294 

 

Additionally, performing a factory reset in the camera may help.


Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 13,438

Re: No sound in videos

[ New ]

Hello @epicdive6862. The camera's maximum battery capacity will vary based on settings, environmental conditions, and other factors. You may check this article that lists down the estimated runtime (in minutes) of the GoPro cameras: https://community.gopro.com/t5/en/GoPro-Camera-Battery-Life/ta-p/394294 

 

Additionally, performing a factory reset in the camera may help.


Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.