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Tourist
Posts: 3

No response after battery runs out.

[ New ]

Was using my Hero as normal and the battery ran out to zero percent.

 

Tried charging it but never charged. It will also not switch on. Even tried switch it on with the battery disconnected - nothing.

 

I also tried various button combinations done by other users on Youtube etc. - nothing!

 

I'm so dissapointed. I am use my devices carefully, then this.

 

Any leads on how it can be ressurected would be appreciated.

 

Thanks in advance.

 


Accepted Solutions
GoPro
Posts: 29,675

Re: No response after battery runs out.

[ New ]

Hello @dredrums

 

You may also check the steps on HERO Will Not Power On

Let us know how it goes.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
Hiker
Posts: 55

Re: No response after battery runs out.

[ New ]
Hello. Remove the battery and charge it in battery charger if you have it with 2 or more Amps current. Or try to use another battery. It seems your battery has totally discharged and can't start the camera.
GoPro
Posts: 29,675

Re: No response after battery runs out.

[ New ]

Hello @dredrums

 

You may also check the steps on HERO Will Not Power On

Let us know how it goes.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 3

Re: No response after battery runs out.

[ New ]

Tried everything and am in touch with Support now. Hope it ends on a good note. So dissapointed...

Tourist
Posts: 3

Re: No response after battery runs out.

[ New ]

Just like that. Support said nothing can be done with my camera. They offered a dicount for a new one. Smiley Sad

Hiker
Posts: 55

Re: No response after battery runs out.

[ New ]
Have you tried to turn your camera on without a battery with charging cable connected?