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%3CLINGO-SUB%20id%3D%22lingo-sub-298547%22%20slang%3D%22es-ES%22%3ENo%20refund%20GoPro%207%20black%20in%20almost%203%20MONTHS.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-298547%22%20slang%3D%22es-ES%22%3EGoPro%20hero%207%20black%20purchased%20and%20sent%20back%20a%20few%20days%20later%2C%20confirmation%20of%20received%20parcel%20but%20it%20looks%20like%20the%20warehouse%20had%20to%20confirm%20to%20the%20customer%20support%20...%20it%20took%20like%201%20month.%20Then%20financial%20department%20did%20not%20answer%20why%20refund%20*%20no%20questions%20asked%20*%20was%20not%20issued%20y%3CBR%20%2F%3Eet.Now%2C%20almost%203%20months%20later%2C%20a%20bunch%20of%20phone%20calls%20(made%20by%20me%2C%20although%20at%20least%203%20people%20told%20me%20they%20would%20have%20called%20me%20back%20with%20news)%20they%20say%20there%20was%20a%20mistake%20but%20now%20they're%20looking%20into%20it%20(yes%2C%20sure.%20Been%20there)%20and%20I'm%20on%20top%20of%20the%20list%20in%20the%20resolution%20of%20my%20issue%20is%20close!%20-.-%20This%20was%202%20weeks%20ago.%20Will%20there%20be%20any%20more%20lies%2C%20or%20will%20I%20have%20my%20money%20back%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-298547%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-298586%22%20slang%3D%22en-US%22%3ERe%3A%20No%20refund%20GoPro%207%20black%20in%20almost%203%20MONTHS.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-298586%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90829%22%20target%3D%22_blank%22%3E%40claudiam0070%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20know%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20should%20not%20take%20that%20long.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20have%20the%20reference%20or%20case%20number%20please%3F%3C%2FP%3E%0A%0A%3CP%3EWe'll%20try%20to%20follow%20up.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-299456%22%20slang%3D%22es-ES%22%3ERe%3A%20No%20refund%20GoPro%207%20black%20in%20almost%203%20MONTHS.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-299456%22%20slang%3D%22es-ES%22%3EHi%2C%20I%20know%20it%20should%20not%20take%20that%20long.%20And%20it's%20not%20that%20I%20do%20not%20trust%20you%20personally%2C%20but%20since%20I've%20spoken%20with%20a%20dozen%20of%20people%20including%20the%20head%20of%20department%20and%20the%20English-speaking%20manager%2C%20on%20the%20phone%2C%20and%20they%20all%20said%20the%20same%20things%2C%20they%20gave%20me%20a%20discount%20to%20apologize%20and%20everything%20and%20now%20via%20email%20they%20told%20me%20%22I'm%20on%20top%22%20but%20still%20nothing%20...%20How%20would%20you%20be%20able%20to%20help%3F%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

No refund GoPro 7 black in almost 3 MONTHS.

GoPro hero 7 black purchased and sent back a few days later, confirmation of received parcel but it looks like the warehouse had to confirm to the customer support... it took like 1 month. Then financial department didn’t answer why refund *no questions asked* was not issued yet.
Now, almost 3 months later, a bunch of phone calls (made by me, although at least 3 people told me they would have called me back with news) they say there was a mistake but now they’re looking into it (yes, sure. Been there) and I’m on top of the list so the resolution of my issue is close! -.- This was 2 weeks ago. Will there be any more lies, or will I have my money back?
GoPro
Posts: 3,800

Re: No refund GoPro 7 black in almost 3 MONTHS.

 

Hi @claudiam0070,

 

Sorry to know that. 

This should not take that long.

 

 

May I have the reference or case number please?

We'll try to follow up.

 

Thanks!

-Jay 

Tourist
Posts: 2

Re: No refund GoPro 7 black in almost 3 MONTHS.

Hi, I know it should not take that long. And it’s not that I don’t trust you personally, but since I’ve spoken with a dozen of people including the head of department and the English-speaking manager, on the phone, and they all said the same things, they gave me a discount to apologize and everything and now via email they told me “I’m on top” but still nothing... how would you be able to help?
GoPro
Posts: 3,800

Re: No refund GoPro 7 black in almost 3 MONTHS.

Hi @claudiam0070,

 

I can follow up with your case.