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02-09-2019 10:13 AM
No refund GoPro 7 black in almost 3 MONTHS.
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GoPro hero 7 black purchased and sent back a few days later, confirmation of received parcel but it looks like the warehouse had to confirm to the customer support... it took like 1 month. Then financial department didn’t answer why refund *no questions asked* was not issued yet.
Now, almost 3 months later, a bunch of phone calls (made by me, although at least 3 people told me they would have called me back with news) they say there was a mistake but now they’re looking into it (yes, sure. Been there) and I’m on top of the list so the resolution of my issue is close! -.- This was 2 weeks ago. Will there be any more lies, or will I have my money back?
Now, almost 3 months later, a bunch of phone calls (made by me, although at least 3 people told me they would have called me back with news) they say there was a mistake but now they’re looking into it (yes, sure. Been there) and I’m on top of the list so the resolution of my issue is close! -.- This was 2 weeks ago. Will there be any more lies, or will I have my money back?
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02-09-2019 10:47 AM
Re: No refund GoPro 7 black in almost 3 MONTHS.
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Hi @claudiam0070,
Sorry to know that.
This should not take that long.
May I have the reference or case number please?
We'll try to follow up.
Thanks!
-Jay
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02-10-2019 01:17 AM
Re: No refund GoPro 7 black in almost 3 MONTHS.
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Hi, I know it should not take that long. And it’s not that I don’t trust you personally, but since I’ve spoken with a dozen of people including the head of department and the English-speaking manager, on the phone, and they all said the same things, they gave me a discount to apologize and everything and now via email they told me “I’m on top” but still nothing... how would you be able to help?
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02-15-2019 10:16 AM