11-24-2018 12:12 PM
I bought second hand GoPro 3 black, it came without SD card and I bought new one, SD card model is not the one from GoPro website list and of course I did not know the WIFI password, decided to update options and WIFI settings, so I did everything as it is on the website but when I turn on the camera it does not have any reaction, it turns on as usual and works, but update does not start.
my question is that, can it be because of the SD card or there can be other reasons?
11-27-2018 07:54 AM
It might be an SD card issue or file issue.
How do you install the update?
Do you copy the ZIP file or just the folder?
Do you have the correct file name?
The folder should be UPDATE and inside UPDATE folder there should be some files.
You may contact our customer support team to verify or real-time assistance.
11-27-2018 12:04 PM
11-27-2018 12:18 PM
Hello @giorgig04614, If you still have the downloaded update files, please try the process again. This time, make sure that only the update files (not the UPDATE folder) is copied to the SD card. There should be no other content on the SD card aside from the update files. Let us know how it goes. Feel free to post back for any other concerns or questions, or for an update. Thanks!