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Tourist
Posts: 3

No reaction on update

Hello,

 

I bought second hand GoPro 3 black, it came without SD card and I bought new one, SD card model is not the one from GoPro website list and of course I did not know the WIFI password, decided to update options and WIFI settings, so I did everything as it is on the website but when I turn on the camera it does not have any reaction, it turns on as usual and works, but update does not start.

my question is that, can it be because of the SD card or there can be other reasons?  

 

GoPro
Posts: 3,505

Re: No reaction on update

 

Hi @giorgig04614,

 

It might be an SD card issue or file issue. 

 

How do you install the update? 

 

Do you copy the ZIP file or just the folder?

 

Do you have the correct file name?

 

The folder should be UPDATE and inside UPDATE folder there should be some files. 

 

You may contact our customer support team to verify or real-time assistance. 

 

Thanks,

-Jay 

Tourist
Posts: 3

Re: No reaction on update

Thank you for your answer, I did everything as it is in the instructions on a website, so I think that it might be the SD card problem, I have bought a new one which is in the list on the website, so I hope it works.
GoPro
Posts: 6,166

Re: No reaction on update

Hello @giorgig04614, If you still have the downloaded update files, please try the process again. This time, make sure that only the update files (not the UPDATE folder) is copied to the SD card. There should be no other content on the SD card aside from the update files. Let us know how it goes. Feel free to post back for any other concerns or questions, or for an update. Thanks!

Tourist
Posts: 3

Re: No reaction on update

Yesss :))) it worked, I transferred only update files to SD card without folder and Update started.

 

Thank you so much :)))