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Tourist
Posts: 4

No puedo abrir el chat

[ New ]

Hola, estoy intentando contactar con soporte por que al conectar el usb a la go pro hero 9 para usar la webcam me dice usb conected pero no sincroniza la webcam i solo sale eso de usb conected, ya encendi el programa en el ordenador y nada.

 

Al contactar con soporte me pone chat is currently unavailable for you


 por que? compre la suscripcion y la go pro.. me parece un error grave que salga ese error al contactar con soporte.

adjunto foto

 

Es interesante porque ayer me paso lo mismo y tuve que usar una vpn para que me metieran en el soporte de estados unidos, ahi si me dejo abrir el chat.

 

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Esto ya es el colmo, intento enviar el mensaje y me sale "Corrija los errores resaltados e inténtelo de nuevo." cuando no hay nada en rojo mas que ese mensaje. 


Se que me direis borra cookies pero de verdad que aún asi que ocurran estas cosas sin mas es preocupante.

Captura de pantalla 2020-12-04 143758.png
GoPro
Posts: 18,428

Re: No puedo abrir el chat

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Hello, @andresg010. If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. 

Tourist
Posts: 4

Re: No puedo abrir el chat

[ New ]

Hello, the problem is that my phone is broken and i am using skype numbers, i can call us and spain numbers however i cant recieve calls.


Please tell me how can i start the chat, i tried in incognito and it says the same

GoPro
Posts: 24,442

Re: No puedo abrir el chat

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Hi @andresg010

 

Have you tried the suggestions shared above?

When reaching out to Support,  please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Thanks!

Ej

Highlighted
Tourist
Posts: 4

Re: No puedo abrir el chat

[ New ]

Yes, and check this out.

 

I used a different email which isnt linked to go pro and instead of showing chat isnt available for u it said i wasnt in the support hours.

 

What i understand by this is that my account cant acess live chat for some reason. If it was normal it would display the same message as the other email.

 

Please tell me how can i strart live chat with us not spain, its what i did yesterday idont know how but i did acess US live chat.

Captura de pantalla 2020-12-04 210839.png
Tourist
Posts: 4

Re: No puedo abrir el chat

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I cant still open the chat and im getting tired of tryingCaptura de pantalla 2020-12-12 160709.png

GoPro
Posts: 12,521

Re: No puedo abrir el chat

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@andresg010, sorry to hear about the trouble. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.