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Tourist
Posts: 2
Accepted Solution

No preview on iphone 7Splus or on iPad Pro

Hy,

have tried to update firmware with the latest but preview is not available (Preview. starting ......) on both devices .... any suggestion.

Orso


Accepted Solutions
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GoPro
Posts: 3,924

Re: No preview on iphone 7Splus or on iPad Pro

Hi @orsog40281,

 

Give these steps a try and lets see if we can get that preview going:

 

1.  Make sure that you’re within range.
You want the Wi-Fi icon in your App to show at least 2 bars to be sure that you’re within range (~30-50ft). If preview does not show up when controlling the camera at a distance, this could be attributed to what is called Packet Loss. In order to transmit a video to the preview screen, the GoPro will send multiple packets that contain data to compile the video for preview. Packet loss is typically caused by network congestion between your phone and camera. If you're experiencing packet loss, you will likely see a choppy preview or no preview at all.


2.  Close / Kill and re-launch the App.

iOS - Double tap the home button and swipe the GoPro App screen up to quit the app


3.  Make sure GoPro App is up-to-date.  

Visit this link to find the latest version:
GoPro Apps

 

4.  Make sure the camera software is up to date.

 

5.  Try another device

This will help the us understand if there is an issue with the mobile device or possibly the camera.

6.  Test with your device’s Airplane Mode turned ON.

In most cases, Preview doesn’t start when your device’s APN profile prevents the GoPro App from working properly. This can also be attributed to network inference by surrounding wireless devices. To test for this, forget the GoPro Wi-Fi network on your device, turn ON Airplane Mode on your device, remove/reinsert the camera’s battery, and power on/off the Wi-Fi BacPac (for HD HERO2 camera).  Next, reconnect your device to the GoPro Wi-Fi network.  

Launch GoPro App. If you can see Preview with Airplane Mode ON, this means that you either need to uninstall your APN profile if you’ve downloaded apps that affect data, like Onavo, Snappli, or APN-Switch – OR – the user is in a location with significant wireless interference which can result in packet loss.

Also be sure to check your carrier’s data plan.  If they don’t allow streaming video, you’ll need to turn ON Airplane mode to view Preview on the GoPro App. Also turn off any Firewall apps, such as Droid Wall. If this doesn't work, check with your carrier to see if they've disabled video streaming on your device.  We’ve seen this with some prepaid carriers.

7.  Manually redo the camera software update.  

See step 4 to perform another Manual Update on your camera. This might solve the issue.

 

Let us know how it goes!

 

Cheers,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: No preview on iphone 7Splus or on iPad Pro

Hi @orsog40281,

 

Give these steps a try and lets see if we can get that preview going:

 

1.  Make sure that you’re within range.
You want the Wi-Fi icon in your App to show at least 2 bars to be sure that you’re within range (~30-50ft). If preview does not show up when controlling the camera at a distance, this could be attributed to what is called Packet Loss. In order to transmit a video to the preview screen, the GoPro will send multiple packets that contain data to compile the video for preview. Packet loss is typically caused by network congestion between your phone and camera. If you're experiencing packet loss, you will likely see a choppy preview or no preview at all.


2.  Close / Kill and re-launch the App.

iOS - Double tap the home button and swipe the GoPro App screen up to quit the app


3.  Make sure GoPro App is up-to-date.  

Visit this link to find the latest version:
GoPro Apps

 

4.  Make sure the camera software is up to date.

 

5.  Try another device

This will help the us understand if there is an issue with the mobile device or possibly the camera.

6.  Test with your device’s Airplane Mode turned ON.

In most cases, Preview doesn’t start when your device’s APN profile prevents the GoPro App from working properly. This can also be attributed to network inference by surrounding wireless devices. To test for this, forget the GoPro Wi-Fi network on your device, turn ON Airplane Mode on your device, remove/reinsert the camera’s battery, and power on/off the Wi-Fi BacPac (for HD HERO2 camera).  Next, reconnect your device to the GoPro Wi-Fi network.  

Launch GoPro App. If you can see Preview with Airplane Mode ON, this means that you either need to uninstall your APN profile if you’ve downloaded apps that affect data, like Onavo, Snappli, or APN-Switch – OR – the user is in a location with significant wireless interference which can result in packet loss.

Also be sure to check your carrier’s data plan.  If they don’t allow streaming video, you’ll need to turn ON Airplane mode to view Preview on the GoPro App. Also turn off any Firewall apps, such as Droid Wall. If this doesn't work, check with your carrier to see if they've disabled video streaming on your device.  We’ve seen this with some prepaid carriers.

7.  Manually redo the camera software update.  

See step 4 to perform another Manual Update on your camera. This might solve the issue.

 

Let us know how it goes!

 

Cheers,

Ryan

Highlighted
Tourist
Posts: 2

Re: No preview on iphone 7Splus or on iPad Pro

Hy,

 

I have redone the upgrade that whent ok but in the iPhone, setting, info version still 03.00.

The downloaded files are WF3.03-app and HD3.03-firmware, same after the other trial to update, is that correct ?

 

The only way I was able to have the preview was following your point 6 suggestion with airplane on it work. I have cecked with my carrier, TIM, and there are no restriction on streaming and yes there is an APN configuration (without 4G is unavailable) but no app that effects data are installed.

 

Just for check I have tried with my iPad Pro and the problem and the only way to have the preview is identical, only with airplane on but I have another carrier and another contract.

 

I have been using the GoPro 3 Black Ed. for many year and never have this problem, will like this to be solved eventually an app downgrade can solve ?

 

Thank's Frigessi