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Sightseer
Posts: 1
Accepted Solution

No playback through quik app

Downloaded my first video s using the quik app. Sound plays on video but the picture just freezes.

Would be glad of any suggestions please. Using a Lenovo G580 laptop windows 7


Accepted Solutions
GoPro
Posts: 3,924

Re: No playback through quik app

Hi @geraintg74,

 

This could be due to your graphics card. Make sure that is up to date.

 

Here are some links below to popular graphics card manufacturers for your reference:

NVIDIA:  http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD:  http://support.amd.com/en-us/download
Intel: ​http://support.intel.com/support/graphics/

 

If you are still having some issues after that get in touch with our Support Team.

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: No playback through quik app

Hi @geraintg74,

 

This could be due to your graphics card. Make sure that is up to date.

 

Here are some links below to popular graphics card manufacturers for your reference:

NVIDIA:  http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD:  http://support.amd.com/en-us/download
Intel: ​http://support.intel.com/support/graphics/

 

If you are still having some issues after that get in touch with our Support Team.

 

Best,

Ryan