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%3CLINGO-SUB%20id%3D%22lingo-sub-130684%22%20slang%3D%22en-US%22%3ENo%20playback%20through%20quik%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130684%22%20slang%3D%22en-US%22%3E%3CP%3EDownloaded%20my%20first%20video%20s%20using%20the%20quik%20app.%20Sound%20plays%20on%20video%20but%20the%20picture%20just%20freezes.%3C%2FP%3E%3CP%3EWould%20be%20glad%20of%20any%20suggestions%20please.%20Using%20a%20Lenovo%20G580%20laptop%20windows%207%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-130684%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-130721%22%20slang%3D%22en-US%22%3ERe%3A%20No%20playback%20through%20quik%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-130721%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F51691%22%20target%3D%22_blank%22%3E%40geraintg74%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20could%20be%20due%20to%20your%20graphics%20card.%20Make%20sure%20that%20is%20up%20to%20date.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHere%20are%20some%20links%20below%20to%20popular%20graphics%20card%20manufacturers%20for%20your%20reference%3A%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20NVIDIA%3A%20%26nbsp%3B%3CA%20href%3D%22http%3A%2F%2Fwww.nvidia.com%2Fcontent%2Fdrivers%2Fdrivers.asp%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fwww.nvidia.com%2Fcontent%2Fdrivers%2Fdrivers.asp%3C%2FA%3E%3CBR%20%2F%3E%20ATI%20from%20AMD%3A%20%26nbsp%3B%3CA%20href%3D%22http%3A%2F%2Fsupport.amd.com%2Fen-us%2Fdownload%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fsupport.amd.com%2Fen-us%2Fdownload%3C%2FA%3E%3CBR%20%2F%3E%20Intel%3A%20%3CA%20href%3D%22http%3A%2F%2Fsupport.intel.com%2Fsupport%2Fgraphics%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fsupport.intel.com%2Fsupport%2Fgraphics%2F%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20still%20having%20some%20issues%20after%20that%20get%20in%20touch%20with%20our%20Support%20Team.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

No playback through quik app

Downloaded my first video s using the quik app. Sound plays on video but the picture just freezes.

Would be glad of any suggestions please. Using a Lenovo G580 laptop windows 7


Accepted Solutions
GoPro
Posts: 3,924

Re: No playback through quik app

Hi @geraintg74,

 

This could be due to your graphics card. Make sure that is up to date.

 

Here are some links below to popular graphics card manufacturers for your reference:

NVIDIA:  http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD:  http://support.amd.com/en-us/download
Intel: ​http://support.intel.com/support/graphics/

 

If you are still having some issues after that get in touch with our Support Team.

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: No playback through quik app

Hi @geraintg74,

 

This could be due to your graphics card. Make sure that is up to date.

 

Here are some links below to popular graphics card manufacturers for your reference:

NVIDIA:  http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD:  http://support.amd.com/en-us/download
Intel: ​http://support.intel.com/support/graphics/

 

If you are still having some issues after that get in touch with our Support Team.

 

Best,

Ryan