No playback through quik app

[geraintg74]

Downloaded my first video s using the quik app. Sound plays on video but the picture just freezes.

Would be glad of any suggestions please. Using a Lenovo G580 laptop windows 7

[ryanv12566 · Accepted solution]

Hi @geraintg74,

This could be due to your graphics card. Make sure that is up to date.

Here are some links below to popular graphics card manufacturers for your reference:

NVIDIA:  http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD:  http://support.amd.com/en-us/download
Intel: ​http://support.intel.com/support/graphics/

If you are still having some issues after that get in touch with our Support Team.

Best,

Ryan

[ryanv12566 · Accepted solution]

Hi @geraintg74,

This could be due to your graphics card. Make sure that is up to date.

Here are some links below to popular graphics card manufacturers for your reference:

NVIDIA:  http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD:  http://support.amd.com/en-us/download
Intel: ​http://support.intel.com/support/graphics/

If you are still having some issues after that get in touch with our Support Team.

Best,

Ryan