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01-24-2018 12:14 PM
No playback through quik app
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Downloaded my first video s using the quik app. Sound plays on video but the picture just freezes.
Would be glad of any suggestions please. Using a Lenovo G580 laptop windows 7
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01-24-2018 02:28 PM
Re: No playback through quik app
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Hi @geraintg74,
This could be due to your graphics card. Make sure that is up to date.
Here are some links below to popular graphics card manufacturers for your reference:
NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD: http://support.amd.com/en-us/download
Intel: http://support.intel.com/support/graphics/
If you are still having some issues after that get in touch with our Support Team.
Best,
Ryan
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01-24-2018 02:28 PM
Re: No playback through quik app
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Hi @geraintg74,
This could be due to your graphics card. Make sure that is up to date.
Here are some links below to popular graphics card manufacturers for your reference:
NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp
ATI from AMD: http://support.amd.com/en-us/download
Intel: http://support.intel.com/support/graphics/
If you are still having some issues after that get in touch with our Support Team.
Best,
Ryan