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Sightseer
Posts: 1

No order confirmation

[ New ]

Hi,

I have a pending transaction on my credit card for a go Pro 9 and acessories but no order confirmation.

 

What do I do to find out what is happening?

 

 

GoPro
Posts: 32,193

Re: No order confirmation

[ New ]

Hi @greenflare82038

 

The last order we were able to pull up using the email address on your Hub profile is an order dated 05/07/2021.

As per the tracking number, it was delivered last 05/18/2021.

 

Are you referring to a different order? Do you happen to have an order number?

Is there a chance you have used a different email?

Please send us a direct message when providing this information.

 

Thanks!

Ej