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Sightseer
Posts: 1
Accepted Solution

No order confirmation and information in my account

Hi
I placed my GoPro hero 6 and shorty on 20 Jan 2018 at 12:44am, and the payment is succeed.
However I didn’t get any confirmation email and I can’t find any order status in my GoPro account. Unfortunately, I forget to write down the order no. once my payment successful, so I don’t know the order number!
I try to contact the service support but all agent is go busy.
So may anyone can help me to solve this situation? As I know someone have occurred same problem here!
I need help, pls

Accepted Solutions
GoPro
Posts: 3,924

Re: No order confirmation and information in my account

Hi @hazellyl,

 

Unfortunately you will need to get in touch with our Support Team if you have not already for order support.

 

You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan 

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All Replies
GoPro
Posts: 3,924

Re: No order confirmation and information in my account

Hi @hazellyl,

 

Unfortunately you will need to get in touch with our Support Team if you have not already for order support.

 

You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan