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Tourist
Posts: 5

No one call me back!!

[ New ]
Hi, i tried many times to contact the support starting 3 days ago, and till today!
Sadly no one is calling me back! I have an issue with my gopro and i need to contact an agent!
Nomad
Posts: 397

Re: No one call me back!!

[ New ]
Please keep your lines open and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers. Thanks!

Tourist
Posts: 5

Re: No one call me back!!

[ New ]
There is no such settings on my phone and i always receive calls from unknown!
Is their any number i can call !
GoPro
Posts: 32,139

Re: No one call me back!!

[ New ]

Hi @ahmadtout

 

We were able to pull up the cases under the email address in your Hub profile.

We see that Support has tried to reach out several times but was not able to get through.

Is there another number you can use?

You may also try initiating a chat session instead.

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: No one call me back!!

[ New ]

The chat options loads a blank web page so it's not working for me.
And i didn't receive any call!
Can you try calling me on +9***.

GoPro
Posts: 32,139

Re: No one call me back!!

[ New ]

Hi @ahmadtout

 

We try to help as much as we can here in the Support Hub.

Please log a new request with this alternate number.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 5

Re: No one call me back!!

[ New ]
I try this, if it didn't work is their any phone that i can call?
Tourist
Posts: 5

Re: No one call me back!!

[ New ]
Can we use skype as example?