No me aparece nombre, no me aparece contraseña "wifi not ready" [ New ]

[gercolcmax]

Tengo una Hero5 black, cuando realice todo lo que me indico la pagina de soporte para resolver "wify not ready", les comente que de un dia para otro, NO ME APARECE NOMBRE, NO ME APARECE NO. DE SERIE, SOLO LA VER. DEL SOFTWARE 2.0.7...por favor requiero de su apoyo...***@hotmail.com, por favor ya denme una solución

[aragon1006 · Accepted solution]

Hi @gercolcmax

A manual update followed by a reset usually resolves this.

If it's still the same, the best forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @gercolcmax

A manual update followed by a reset usually resolves this.

If it's still the same, the best forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

Thanks!

Ej