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Sightseer
Posts: 1

No funciona pantalla táctil

[ New ]
Estaba grabando un vídeo y a medio vídeo, la pantalla táctil quedó negra , y ya no ha vuelto a encenderse, ni funciona. El resto de la cámara funciona correctamente. Qué ha sucedido?

Accepted Solutions
GoPro
Posts: 29,686

Re: No funciona pantalla táctil

[ New ]

Hi @coolgorge80882

 

If the camera is no longer powering on, please go over the steps on HERO5 Black Will Not Power On

If you are able to get it back on, try running a manual update.

Follow the steps on https://gopro.com/en/us/update/hero5

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!
Ej

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All Replies
GoPro
Posts: 29,686

Re: No funciona pantalla táctil

[ New ]

Hi @coolgorge80882

 

If the camera is no longer powering on, please go over the steps on HERO5 Black Will Not Power On

If you are able to get it back on, try running a manual update.

Follow the steps on https://gopro.com/en/us/update/hero5

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!
Ej