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Reply
Tourist
Posts: 5

No funciona mi gopro

Hola. Pido por favor que me resuelvan el problema con mi gorpo hero 5 black.
La compre en bestbuy y la use solo 2 veces, desde ese entonces no carga o se apaga sola y no vuelve a prender. Cuando la prendo empieza a levantar temperatura y se apaga. Le e cambiado la bateria y sucede lo mismo.
La pantalla tiene fallas por momentos como si fuese interferencias y me da mucha rabia ya que la compre para grabar mis vacaciones y resulto todo lo contrario. No pude sacarme ni una foto.
Espero una pronta respuesta.
Gracias
GoPro
Posts: 3,924

Re: No funciona mi gopro

Hi @yago123,

 

Go ahead and give these steps a try:

  1. Perform a hard reset on the camera.
    • HERO5 Black:
      • Remove and reinsert the battery.
  2. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  3. Disconnect from the charger and perform another hard reset (step #1).
  4. Visit our HERO5 Black update page, and click on "Update your camera manually" at the base of the page. 
  5. Follow the web instructions to update your camera. 

Let us know how it goes. 

 

Ryan

Tourist
Posts: 5

Re: No funciona mi gopro

HOLA RYAN, YA HICE TODOS LOS PASOS RECOMENDADOS Y EL PROBLEMA COTINUA. PIDO QUE ME DEN UNA SOLUCION PORNTA PORQUE TENGO UN VIAJE Y LA NECESITO. GRACIAS

GoPro
Posts: 3,924

Re: No funciona mi gopro

Hi @yago123,

 

If you are still having trouble you will need to get in touch with our Support Team directly.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan 

Tourist
Posts: 5

Re: No funciona mi gopro

ryan, no se como contactarme con soporte tecnico. entre al enlace que me dijiste, pero no hay ningun contacto o algo que me explique cual son los pasos. te pido que me ayudes con mas detalles. gracias!!!

Tourist
Posts: 5

Re: No funciona mi gopro

Hola, mande un mensaje anterior que no fue respondido.

pido que me ayuden para que reparen mi gopro. por favor

Tourist
Posts: 5

Re: No funciona mi gopro

HOLA, PIDO POR FAVOR QUE ME DIGAN DONDE DEBO ENVIAR MI GOPRO PARA QUE LA REPAREN O ME DEN UNA NUEVA, YA QUE SOLO LA USE 3 VECES Y DEJO DE FUNCIONAR CORRECTAMENTE.

CUANDO PRENDE, EMPIEZA A RECALENTAR Y SE APAGA. DESPUES NO VUELVE A PRENDER POR HORAS. POR LO TANTO NO LA PUEDO USAR.

ESPERO SU PRONTA RESPUESTA. GRACIAS