07-13-2019 04:37 PM
Thanks for reaching out. Please ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.
Otherwise, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.