Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 4

No file transfer from GoPro Hero 4 Silver to iphone Quik App

[ New ]

I have recorded several videos with my GoPro which are stored on the SD card (and which i can view on my GoPro) - just they are not transferred to the Quik App (Version 10.4). 


I have no clue how to resolve this issue.

 

Thanks for any kind of help related to this.

GoPro
Posts: 32,080

Re: No file transfer from GoPro Hero 4 Silver to iphone Quik App

[ New ]

Hi @superstoke17266

 

What phone are you using?

What version is the app on?

Are you getting an error when transferring the files?

Check out GoPro Quik: How to View, Copy, and Delete Media 

 

Thanks!

Ej

Tourist
Posts: 4

Re: No file transfer from GoPro Hero 4 Silver to iphone Quik App

[ New ]
I am using an iPhone XR Max and use the version 10.4.

There is no error displayed - just the some selected videos recorded during the last 14 days are not showing up.
GoPro
Posts: 32,080

Re: No file transfer from GoPro Hero 4 Silver to iphone Quik App

[ New ]

Hi @superstoke17266

 

Are you able to play the files on the camera?

While the camera is paired, access media.

Scroll down all the way to the bottom part, see if the files were back-dated.

 

Let us know how it goes.


Thanks!

Ej

Tourist
Posts: 4

Re: No file transfer from GoPro Hero 4 Silver to iphone Quik App

[ New ]

Yes, i am able to play the files in the camera but cannot acces the media when the camera is paired.

 

Even when i scroll down i dont see the files so there is no backdating of those.

GoPro
Posts: 21,675

Re: No file transfer from GoPro Hero 4 Silver to iphone Quik App

[ New ]

Hello, @superstoke17266. Is the issue observed with all media types? Does it matter whether you are trying to view photos or videos? While the camera is paired with the app, try recording a sample file and see if you are able to access/view the file. Let us know how it goes. Thanks!

Tourist
Posts: 4

Re: No file transfer from GoPro Hero 4 Silver to iphone Quik App

[ New ]

Since i have only recorded videos in the past weeks and not other media types this relates to those only.

For a weirded reason the Test videos which i have taken as per your advise show up in the app correctly...just not some selected ones over the past weeks. i have also tried to read the card separately with a reader and the problem is the same. Those videos do not show up via card reader either.