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Sightseer
Posts: 3

No connection between gopro 9 and mac book

[ New ]

Hello, I was normally connecting my gopro 9 to my mac air but suddenly it does not work anymore.

I tryed everything. From one minute to the next the computer does not see the presence of the camera anymore.

I don't

GoPro
Posts: 21,890

Re: No connection between gopro 9 and mac book

[ New ]

Hi @royalsummi8670

 

If accessing the files on the card, make sure that MTP is selected for USB Connection.

Check out Camera is not Recognized when Plugged into a Computer USB Port

 

Thanks!

Ej

Sightseer
Posts: 3

Re: No connection between gopro 9 and mac book

[ New ]

Thank you. Unfortunately none of the indicated attempts seem to work... I will try connecting to another computer. But short before it stopped working, I had no problem in connecting it. Is there a way I coud have assistance step by step?

GoPro
Posts: 11,085

Re: No connection between gopro 9 and mac book

[ New ]

@royalsummi8670, we try to help out as best as we can. When you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can assist you further.

Sightseer
Posts: 3

Re: No connection between gopro 9 and mac book

[ New ]

Thank you so much. I finally made it! I was sure I didn't change any function but I had switched the USB connection mode on the gopro. Once changed it worked fine again. Thanks again