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GoPro
Posts: 16,022

Re: No confirmation email after order

Thank you for sharing, @maxkk and @noidz. Our team is looking into why confirmation emails are not being received timely, or at all. We appreciate you reporting this matter to us. @noidz. Would you have the order number that did not have a confirmation email? Thanks!

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Tourist
Posts: 6

Re: No confirmation email after order

Hi Marius,

Here you go! 

ModusLink BV via ING Bank - €659,98
Datum 29 juli 2020
Type iDEAL
Ordernummer: 122781925049
Transactienummer:
0050004735222832
Rekeningnummer NL21INGB0674773837
Omschrijving 1227.8192.5049-GoPro-EMEA-Web-
EUR

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GoPro
Posts: 16,022

Re: No confirmation email after order

This is noted, @noidz. Many thanks!

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Sightseer
Posts: 1

Re: No confirmation email after order

I am also from the Netherlands and received no order confirmation email.
Have ordered an Go pro hero black 7 and sd card.
It have paid by IDEAL 30-7 and there is still no solution.
It´s something between Gopro.com and moduslink.

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GoPro
Posts: 19,657

Re: No confirmation email after order

Hello @wools

 

Sorry for any trouble caused.

We are not able to pull up any records using the email address associated with your HUB ID.

If you used a different email, please send me a direct message so I can check further.

 

Thanks!

Ej

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Tourist
Posts: 11

Re: No confirmation email after order

Did any of you got any further communication? My order MP-04285742 has not been shipped yet! I don't know what is happening, tried to contact support but haven't received reply. Wanted to use it for my holiday but clearly I was delusional
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GoPro
Posts: 9,742

Re: No confirmation email after order

Hello @maxkk. Your Sales Order MP-04285742 is still being processed. It'll ship out as soon as complete. You can continue to check your GoPro order from this link: https://gopro.com/order-status

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Tourist
Posts: 3

Re: No confirmation email after order

[ Edited ]

Hello! I just made an order MP-04294936 and no receipt or confirmation email was sent. This is worrying. But I can see it in the Order Status page, thankfully.