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Tourist
Posts: 4

No audio

Why does my new Hero 7 black not record audio sometimes!!!!!!!!!!!!!  Do I need to take it back FRUSTRATING 

 

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GoPro
Posts: 6,097

Re: No audio

 

Hi @brettv0,

 

Did you update it already? 

Also may I know what SD card are you using? 

 

 

Thanks,

-Jay 

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Tourist
Posts: 4

Re: No audio

Haven't been able to update.. need to do it manually. The card I'm using is a 64gb SanDisk Ultra . 

 

Thanks

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GoPro
Posts: 6,097

Re: No audio

 

I see @brettv0,

 

Please change your SD card. 

That specific card is glitchy. 

 

You may try the SanDisk Extreme instead. 

 

Regards,

-Jay 

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Tourist
Posts: 4

Re: No audio

Your right.. looking at cards right now.. how big of a card can you use with the 7?

 

Thank you!

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GoPro
Posts: 6,097

Re: No audio

 

You can use a 128GB @brettv0

 

 

But I personally use 32 or 64 since they are more reliable than those with larger capacity. 

 

 

-Jay 

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Tourist
Posts: 4

Re: No audio

Thanks for your time!!

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Adventurer
Posts: 12,587

Re: No audio

Use extrem epluses or other brands that are on the list that are 90mb write speed.