11-16-2019 04:27 AM
@danielr15His computer is frozen and you are telling him to copy the files to his computer. How in any way is that a valid response? Sometime I think you reply to things simply to boost your replies. So sad, it really is.
In actual response to the original post, have you contacted GoPro regarding this? You can speak to them directly if you go to gopro.com.
11-16-2019 05:19 AM
So your only reply is to direct him to contact GoPro Support? That's rich! Ha, ha, ha! Nothing of value to offer, LOL.
Use a USB/SD adapter to transfer the files to your computer
With the camera disconnected, download and install Media Transfer Protocol Porting Kit from the below web link
After the installation is completed, reboot your computer and try to connect the camera again.
The issue may be with your MTP drivers or SD card. Hopefully it's just the driver and the above link helps you to fix it. If not, contact GoPro Support and they should be able to help you trouble shoot https://gopro.com/help/ContactUs
11-16-2019 05:57 AM
Can't view the files, as File explore becomes frozen.
I do not use Quick. if quick is set to open your files, maybe in Auto Play you can correctly set up the driver to open for the files.
Also like said, transfer to a computer folder first, while the gopro will process first and take time to download for viewing, and that can be part of the issue trying to view.
I simply have my drivers open then transfer then use quick.