No WiFi from Gopro hero 3+ [ New ]

[johnd46314]

I am unable to connect to my hero 3+ WiFi.

This has just happened, and I can not connect either the app or remote control to the camera.

When I turn on the WiFi on the camera, the blue light flashes 10 times over and over. 

When I press the WiFi button again, the camera says that the WiFi is off.

I can press the shutter button and select either WiFi rc or gopro app, I get a growing WiFi indication on the screen for a few seconds and then it defaults to the home screen.

There is still an indication on the bottom right of the home screen that the WiFi is on, but the blue light is flashing 10 times over and over. There is NO WiFi signal being transmitted that my phone or tablet can pick up.

If I go back into WiFi settings again, (by pressing the wifi button again briefly) the camera says that the WiFi is off.

Can anyone help? I have done all of the resets suggested in the threads on here.

Thanks 

John

[aragon1006 · Accepted solution]

Hi @johnd46314

Thank you for your efforts in trying to resolve the issue.

I recommend running a manual software update as a last step. https://gopro.com/update/hero3_plus

If it's still the same, it's a possible hardware issue.

You may reach out to our Support Team to check on your options.

https://gopro.com/help/ContactUs

Regards,

Ej

[aragon1006 · Accepted solution]

Hi @johnd46314

Thank you for your efforts in trying to resolve the issue.

I recommend running a manual software update as a last step. https://gopro.com/update/hero3_plus

If it's still the same, it's a possible hardware issue.

You may reach out to our Support Team to check on your options.

https://gopro.com/help/ContactUs

Regards,

Ej