11-26-2019 08:36 AM
just received my Hero 8 Black only to find out that no SD card was included.
The reason I had to renew my cam is because the Hero 5 Black I had did not hold snorkel depth and gat water damaged . Everything was sealed. So I decided to give GoPro another chance... however not sending the SD Card doesn't help the cause.
Why would it be advertised and not honored??
11-26-2019 09:07 AM
Did you buy your camera outright (full price) or did you use a discount code or purchase as part of the tradeup program? The reason being that the offer of the free SD card cannot be combined with other offers (as stated in the terms and conditions). So if you used a discount code or purchased via a tradeup deal, you do not get a free SD card.
11-26-2019 11:22 AM
No worries, it's something that pops up again and again, people who didn't read the offer details and then think they didn't receive the card they should have gotten.
You should have gotten an email from GoPro with your purchase receipt the day you placed the order, you may want to check your junk and spam mail folders or do a search for a reciept. If you can't find one I'd contact GoPro sales support for a copy of your receipt (the link is on the bottom of the page under the "contact us" link).