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Tourist
Posts: 2

No Internet Connection - Unable to login to Plus account through app

I've searched the boards for an answer and failed...

 

I am unable to login to GoPro account/Plus through the app. I get the error "No Internet Connection. You can't use this feature offline. Check your connection and try again."

 

This message appears using both wi-fi and data with camera off or on. I have erased and reinstalled the app. I have cleared app cache. In the app settings, "Background data" is enabled. I have an HTC M10.

 

Frustrating...When deleting app I deleted pics that I thought were saved in phone. Lesson learned.

 

Appreciate the help.

GoPro
Posts: 8,992

Re: No Internet Connection - Unable to login to Plus account through app

Hi @ryanb76524

 

Please see if you are able to sign in via gopro.com

On your phone, make sure that internet access is allowed on the app.

Also, please test if the same happens when using a different phone.

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 2

Re: No Internet Connection - Unable to login to Plus account through app

Ej-

 

1. Yes, I am able to sign-in via gopro.com

2. To the best of my knowledge, internet access is allowed in the app (I don't see a setting specific to internet access)

3. Difficult as my second cell phone is not compatible with the app

 

Thank you.

GoPro
Posts: 8,992

Re: No Internet Connection - Unable to login to Plus account through app

Thanks for getting back to us @ryanb76524

To have this checked further, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the steps taken so far.

 

Regards,

Ej