12-11-2019 08:19 AM
If you're using Quik for Desktop, here's GoPro's answer via their facebook page:
GoPro Hi Joe! Currently, Quik for desktop doesn’t support camera firmware updates or telemetry gauges for your HERO8 Black camera. We are focusing on adding this functionality to our latest GoPro Desktop application in the near future, but in the meantime, the GoPro App on iOS and Android can both update your camera and also add telemetry gauges as well. Our apologies for any inconvenience in the meantime
12-20-2019 06:57 AM
Sooooo anoying that I have to go through the mobile-app to put telemetrical data to the video AND afterwards export it to the desktop for further cutting... you cannot be serious...
AND NO: THE PROBLEM IS NOT SOLVED BY RESETTING!
(I am using: iphone6s, hero8, mac with ios10.12, 8gb 1600hz ddrram)
Hey gopro: at least make a small update so that I can put the clip back to the memory-card of the camera (an then export all the files together) instead of exporting it to "fotos" or sharing by Airdrop!
It allready takes forever to process the implementation of the telemetr. data first and then each "sharing"-attempt needs a huge amount of time to "prepare" the clip.
For example: usung a clip of 2m55sec/2,7k-60/hyper-boosted - its roundabout 2,2gb
To put in the tele-data it took about 10 min. Now I try to export it and while I am writing this my mobile is working hard and taking too much time...10min at least. (And each step I have a quality-drop!)
This is way to long - by the way I like working with the studio-app. Why this castrated "quick"-app? why cant you make a normal desktop version with all functions implementated? - Not everyone just makes 30sec. clips and uploades this directly to instawhatsoevertube.
12-20-2019 07:40 AM
Well I thought what if GoPro was Perfect, like Sony and started to charge for how they did with the apps. to get features to work and this is what I get. a lot more people be complaining.
12-20-2019 08:00 AM
... and I thought:
why is a feature that worked fine with older hardware and the same software NOT also working with a new hardware...?
about app-fees: they dont do it because they dont want to be bankrupt THAT fast.
12-20-2019 04:50 PM
The reason is that the underlying data structure the telemetry is recorded in has changed recently. Quik is not ready to interpret the change, and developers are not fixing it because they're working on a new desktop app.
Until they release the new software (I'm guessing at some point after the holidays), the only thing we can do is use alternative telemetry software, or use the GPS Quick Fix app to modify the videos to be readable by Quik, or downgrade the camera to old firmware and change the Quik config.
12-21-2019 09:51 AM
@kajuna this is the best response I've heard. Why does GoPro support not tell us this? I called twice and spoke to two different people and both just ran through the typical playbook of Factory reset and manual update to try and fix something that is actually working as designed. GoPro should send out this info to all of their support techs!