11-12-2017 05:44 PM
I'm having the same problem as well. Do I really need to format the SD card before it will work? I have hours of footage on my GoPro, including irreplaceable photos and videos from my wedding, which I can't afford to lose to a format.
I tried every workaround on this webpage (except for the micro USB adapter which I don't have) and nothing worked: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...
11-14-2017 12:07 PM
Remove the SD card and use an adpater to download the pics. I have to take my card out every time and I have tried multiple cards and multiple cables and different computers.
Quick recognizes that the SD card was from the GoPro and automatically imports the data for me.
12-09-2017 02:56 AM
I'm experiencing the identical issue witha new laptop. The work-around I have is to use an SD-adaptor to import.
Strangely, if I plug the GoPro into my old laptop, I'm able import via Quik.
Old laptop Quik version: 126.96.36.19983
New laptop Quik version: 188.8.131.520
03-25-2018 02:48 AM
I was able to view the files fine on my iPhone, but when I plugged the camera into my computer I got the "No files found" message both using the most up-to-date GoPro Quik desktop app and Windows File Explorer (even though the computer did recognize the camera).
After futzing around with it for several hours (and being not completely technically incompetent), I ultimately figured out my computer had an SD slot and used an SD card adapter (came with the Sandisk Ultra 64 GB micro SD card) to transfer the files to my Windows 10 PC. That worked fine.
Using the GoPro for 14 days I have encountered an endless streams of glitches--really unfortunate that the product is basically unworkable for someone of my technical capabilities and time constraints. Hope GoPro figures out how to "idiot-proof" future versions of this product.
03-26-2018 01:38 PM
Thank you for sharing your experience. Sorry to hear about what happened. If even your computer does not recognize the camera at all, there may be an issue with the USB port on the computer. Have you been able to try a different port?
If it is only Quik that does not recognize the camera or the files to be imported, try formatting the SD card through the camera and test again with (new) sample files. Let us know how it goes.