05-05-2017 05:51 PM - edited 05-05-2017 05:52 PM
I have the same problem with my gopro hero5, everything worked just fine before, on my win 10. however, now for some reason windows recognize my camera, but says that the folder is empty and quik software shows that there is nothing to import. i actually had to insert sd card into my phone , and then i could transfer files to my computer. so as i asume there is no problem with a sd card.
05-08-2017 08:33 AM
I'm having the same issue. The GoPro desktop app shows that my camera has "No files to import" but I just got back from an epic multi-day rafting trip, and there's certainly some content on there...
My computer doesn't have an SD port, only a USB-C (newer USB) and a USB-A (standard) port.
Any advice on how to trasfer files from my Hero 3+ Black?
Let me know, thanks in advance!
05-08-2017 04:11 PM - edited 05-09-2017 11:22 AM
You can purchase a USB SD card adapter, like the one from Lexar. I personally use that whenever I import onto my computer. In some instances, some would say that this method is actually faster then directly connecting your camera to the computer.
Also, it looks like this issue seems to be a reocurrence with GoPro App for Desktop. Can you confirm that you've downloaded Quik for desktop and retried importing?
05-09-2017 03:00 AM
The funny thing is that my gopro suddenly started working on my pc when I formated sd card, ofc first of all you need to export your videos using sd card reader or any other alternatives. Format your sd card, try to capture a video, connect to your pc while gopro is on, and everything should be just fine. Worked for me.
05-09-2017 12:09 PM
Having the same issue with my Hero Black 5.
I am using Windows 10. Downloaded the last Quik off the GoPro website now - so I know its the most up to date.
Plug the camera in and it says No Files to Import.
Also - when looking at File Explorer, the folder is empty.
I have a 128gb SD card - with about half used up. I can see all the videos when going through the camera.
05-09-2017 01:57 PM
FIGURED IT OUT
SD card needs to be formatted again before working with Quik.
You must use a SD card adapter to transfer the files to your PC, format the memory card from within the GoPro and then it picks up the SD card when plugged in via the GoPro.
Ensure you get all your unsaved videos and pictures off BEFORE formatting obviously.