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Sightseer
Posts: 1

No 4K option

I have the white Hero 7 and there is no 4K option under the resolution setting. It only gives me 1080 p and 1440. I have another Go pro and have had no problems finding and adjusting the settings. I have tried everything including you updating all the firmware and latest versions, etc...

Everything is up to date. I've gone in to every single settings section within the camera and cannot find any 4k options.

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Adventurer
Posts: 10,818

Re: No 4K option

Below are the specs  the camera is not 4K that could be one good reason if asked. Unless it is a 4K action camera  right?

 

https://shop.gopro.com/hero7-white/tech-specs?pid=CHDHB-601-master

 

 

Camera Modes + Settings
Photo
10MP
Video
1440p60, Wide FOV
Time Lapse
Time Lapse Video

 

GoPro
Posts: 3,578

Re: No 4K option

@graydusk60173, agreeing with @fishycomics. 4K resolution isn't available on HERO7 White camera. This camera is simplified version yet built tough and totally waterproof — just grab it and go for it. For more information, you can check this article at https://gopro.com/help/articles/block/introducing-hero7 that explains the features of HERO7 cameras.

Adventurer
Posts: 10,818

Re: No 4K option

Unless you  are saying you got a Hero 7  White Limited Edition that is a Black  with a white  coloring then I agree where is 4K so  lets verify the model you actually have by a photo or   go into the About camera.