12-31-2018 11:55 AM
In GoPro hero 7 black, for night laps white balance is stuck on 5500 K. Cannot change it to any other setting even if I want it to.
My device is up to date, last updated on 30-12-2018. This issue was coming for software version which is we get out of the box.
The devices let me choose the white balance in pro tune settings but when I come back to home screen and check it again, the white balance is always set to 5500 K. (Which is its by default value i.e after resetting pro tunes setting it shows this value.)
01-08-2019 01:15 PM
02-06-2019 02:02 PM
I have exactly same problem as OP described? White balance can be changed in saved in other any mode but on Nightleapse photo mode it defaults to 5500K and even when changed comes back to default 5500K. Is there any resolution for that issue? I have latest update from 23rd Jan 2019.
02-14-2019 01:14 PM
02-17-2019 01:54 PM
heya, thanks for your reply.
Unfortunately reflashing or returning to factory defaults resolves problem temporarily. It turns out that when you reboot or turn off / on camera after resetting to facotry defaults, White Balance stucks again back on 5500K. Straight after factory reset WB can be configured properly.
Is there any permanent solution for this?
02-17-2019 03:02 PM
Thank you for sharing, @mattk857. We do not have another fix at this time but we will report this to the team so they can take a closer look. We will keep this thread updated once we hear back from the team.
02-18-2019 09:07 AM
Are you sure you're selecting the right options? When you put your camera into Nightlapse mode, are you selecting the Protune options from within Photo mode or are you changing the options in Video Mode via the app? The video mode is displayed right at the top and it's easy to adjust the protune modes within there without realizing you need to scroll down to the photo options and adjust the protune setting in there to adjust your nightlapse settings.
02-18-2019 02:33 PM
Not sure if I follow? Not doing anything via app, I don't even have it installed, so settings should not sync or override.
I am 100% editing settings for night lapse photo. Weirdly enough WB settings work perfectly for Time lapse photo Protune - you can even see on preview how colours are changing as you scroll through values but when you switch to "Night lapse Photo", WB setting are defaulting to 5500K and swithing between various values does nothing.