Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-280089%22%20slang%3D%22en-US%22%3ENight%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-280089%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20GoPro%20hero%207%20black%2C%20for%20night%20laps%20white%20balance%20is%20stuck%20on%205500%20K.%20Cannot%20change%20it%20to%20any%20other%20setting%20even%20if%20I%20want%20it%20to.%3C%2FP%3E%3CP%3EMy%20device%20is%20up%20to%20date%2C%20last%20updated%20on%2030-12-2018.%20This%20issue%20was%20coming%20for%20software%20version%20which%20is%20we%20get%20out%20of%20the%20box.%3C%2FP%3E%3CP%3EThe%20devices%20let%20me%20choose%20the%20white%20balance%20in%20pro%20tune%20settings%20but%20when%20I%26nbsp%3Bcome%20back%20to%20home%20screen%20and%20check%20it%20again%2C%20the%20white%20balance%20is%20always%20set%20to%205500%20K.%20(Which%20is%20its%20by%20default%20value%26nbsp%3Bi.e%26nbsp%3B%26nbsp%3Bafter%20resetting%26nbsp%3Bpro%20tunes%20setting%20it%20shows%20this%20value.)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-280089%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-283705%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-283705%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85603%22%20target%3D%22_blank%22%3E%40ashishy3%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20did%20some%20tests%20with%20a%20HERO7%20Black%20and%20it%20was%20able%20to%20retain%20the%20white%20balance%20selected.%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20re-flashing%20the%20software%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EThis%20clears%20out%20any%20issues%20detected%20on%20the%20previous%20installation.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294708%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294708%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20exactly%20same%20problem%20as%20OP%20described%3F%26nbsp%3B%20White%20balance%20can%20be%20changed%20in%20saved%20in%20other%20any%20mode%20but%20on%20Nightleapse%20photo%20mode%20it%20defaults%20to%205500K%20and%20even%20when%20changed%26nbsp%3B%20comes%20back%20to%20default%205500K.%26nbsp%3B%20Is%20there%20any%20resolution%20for%20that%20issue%3F%20I%20have%20latest%20update%20from%2023rd%20Jan%202019.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20thanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-305780%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-305780%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90470%22%20target%3D%22_blank%22%3E%40mattk857%3C%2FA%3E.%20Re-flashing%20the%20firmware%20as%20suggested%20by%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%20should%20resolve%20the%20issue.%20Please%20have%20a%20go%20at%20the%20steps%20even%20if%20your%20camera%20may%20already%20have%20the%20latest%20firmware.%20Let%20us%20know%20how%20it%20works%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307507%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307507%22%20slang%3D%22en-US%22%3E%3CP%3Eheya%2C%26nbsp%3B%20thanks%20for%20your%20reply.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnfortunately%20reflashing%20or%20returning%20to%20factory%20defaults%20resolves%20problem%20%3CSPAN%3Etemporarily.%26nbsp%3B%20It%20turns%20out%20that%20when%20you%20reboot%20or%20turn%20off%20%2F%20on%20camera%20after%20resetting%20to%20facotry%20defaults%2C%20White%20Balance%20stucks%20again%20back%20on%205500K.%26nbsp%3B%20Straight%20after%20factory%20reset%20WB%20can%20be%20configured%20properly.%3CBR%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EIs%20there%20any%20permanent%20solution%20for%20this%3F%20%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307547%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307547%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20sharing%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90470%22%20target%3D%22_blank%22%3E%40mattk857%3C%2FA%3E.%26nbsp%3B%20We%20do%20not%20have%20another%20fix%20at%20this%20time%20but%20we%20will%20report%20this%20to%20the%20team%20so%20they%20can%20take%20a%20closer%20look.%20We%20will%20keep%20this%20thread%20updated%20once%20we%20hear%20back%20from%20the%20team.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307876%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307876%22%20slang%3D%22en-US%22%3E%3CP%3EAre%20you%20sure%20you're%20selecting%20the%20right%20options%3F%26nbsp%3B%20When%20you%20put%20your%20camera%20into%20Nightlapse%20mode%2C%20are%20you%20selecting%20the%20Protune%20options%20from%20within%20Photo%20mode%20or%20are%20you%20changing%20the%20options%20in%20Video%20Mode%20via%20the%20app%3F%26nbsp%3B%20The%20video%20mode%20is%20displayed%20right%20at%20the%20top%20and%20it's%20easy%20to%20adjust%20the%20protune%20modes%20within%20there%20without%20realizing%20you%20need%20to%20scroll%20down%20to%20the%20photo%20options%20and%20adjust%20the%20protune%20setting%20in%20there%20to%20adjust%20your%20nightlapse%20settings.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308063%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308063%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20sure%20if%20I%20follow%3F%26nbsp%3B%26nbsp%3B%20Not%20doing%20anything%20via%20app%2C%20I%20don't%20even%20have%20it%20installed%2C%20so%20settings%20should%20not%20sync%20or%20override.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20100%25%20editing%20settings%20for%20night%20lapse%20photo.%20Weirdly%20enough%20WB%20settings%20work%26nbsp%3B%20perfectly%20for%20Time%20lapse%20photo%20Protune%20-%20you%20can%20even%20see%20on%20preview%20how%20colours%20are%20changing%20as%20you%20scroll%20through%20values%20but%20when%20you%20switch%20to%26nbsp%3B%20%22Night%20lapse%20Photo%22%2C%20WB%20setting%20are%20defaulting%20to%205500K%20and%20swithing%20between%20various%20values%20does%20nothing.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308316%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308316%22%20slang%3D%22en-US%22%3E%3CP%3ESelect%20the%20desired%20value%20and%20press%20on%20it%2C%20dont%20hit%20the%20back%20button.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312751%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312751%22%20slang%3D%22en-US%22%3E%3CP%3EI%20also%20have%20same%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhite%20balance%205500k%20stucked%20in%20Night%20lapse%20is%20not%20always%20happened.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EShutter%20%22Auto%22%20has%20no%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20chance%20the%20shutter%20speed%20setting%20%222~30s%22%20from%20auto%2C%20white%20balance%20is%20always%20stucked%20on%205500k.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOnly%20way%20for%20setting%20shutter%20speed%20with%20another%20white%20balance%20is%20from%20setting%20by%20GoPro%20app.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20already%20asked%20about%20this%20problem%20Dec%202018%20to%20GoPro%20Korea.%20But%201.7%20Update%20do%20not%20fix%20this%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20angry...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312242%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312242%22%20slang%3D%22en-US%22%3EAny%20updates%3F%20It%20seems%20that%20the%20only%20way%20to%20set%20correct%20WB%20is%20using%20gopro%20app%20for%20smartphones%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313508%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313508%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Everyone.%20We%20got%20information%20from%20the%20team%20regarding%20the%20issue.%26nbsp%3BDue%20to%20variation%20in%20white%20balance%20with%20the%20longer%20exposure%20times%2C%20when%20any%20shutter%20value%20aside%20from%20AUTO%20is%20chosen%2C%20white%20balance%20is%20locked%20at%205500K.%26nbsp%3BThis%20makes%20it%20easier%20to%20adjust%20an%20assembled%20Night%20Lapse'%20white%20balance%20later%2C%20if%20desired%2C%26nbsp%3Band%20avoids%20the%20white%20balance%20variations%2Foscillations%20seen%20with%20longer%20shutter%20times.%20Hope%20this%20helps.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313534%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313534%22%20slang%3D%22en-US%22%3E%3CP%3ESo%2C%20is%20this%20issue%20intended%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThat%20does%20not%20make%20sence%2C%20cause%20locked%20WB%205500k%20is%20only%20by%20GoPro%20device%2C%20can%20be%20changed%20by%20GoPro%20app.%20Why%20does%20WB%20change%20possible%20at%20GoPro%20app%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20is%20no%20reason%20why%20we%20have%20to%20adjust%20WB%20later.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20just%20software%20problem%20that%20you%20must%20fix.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313579%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313579%22%20slang%3D%22en-US%22%3E%3CP%3Ehello%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethanks%20for%20the%20follow%20up%20on%20the%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20that%20is%20really%20intended%20feature%20it%20would%20be%20good%20to%20lock%20WB%20menu%20completely%20on%20both%20app%20and%20camera%20UI.%20It%20is%20bit%20misleading%20that%20you%20can%20scroll%20through%20the%20values%20but%20without%20possiiblity%20to%20pick%20any%20option.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314992%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314992%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90470%22%20target%3D%22_blank%22%3E%40mattk857%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93222%22%20target%3D%22_blank%22%3E%40tapirist%3C%2FA%3E.%20You%20may%20be%20able%20to%20see%20changes%20on%20the%20White%20Balance%20as%20observed%20on%20the%20preview%20window%20on%20the%20App%20but%20when%20you%20go%20back%20to%20settings%2C%20the%20WB%20value%20goes%20back%20to%205500K%20when%20Shutter%20is%20not%20set%20to%20Auto.%20Let%20us%20know%20if%20you%20are%20getting%20a%20different%20result%20on%20your%20end.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315638%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315638%22%20slang%3D%22en-US%22%3E%3CP%3EHa...%20I%20don't%20know%20what%20you%20are%20talking%20about.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EProblems%20is%20just%20the%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20At%20night%20lapse%20photo%2C%20WB%20is%20stucked%20on%205500k%20when%20shutter%20is%20not%20set%20to%20Auto.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2.%20If%20stuck%20WB%205500k%20is%20intended%2C%20why%20that%20option%20is%20not%20N%2FA%20like%20EV%20comp%20at%20GoPro%20device%3F%20It%20make%20people%20confused.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E3.%20And%20WB%20can%20be%20changed%20in%20the%20GoPro%20app%20even%20not%20set%20to%20auto%2C%20not%20only%20the%20preview%2C%20but%20the%20actual%20shooting%20result.%20If%20you%20do%20not%20go%20to%20settings%20in%20GoPro%20device%20during%20shooting%20by%20app%2C%20WB%20is%20not%20back%20to%205500K.%20Your%20reply%20is%20wrong.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5864i579A098EDB833DF2%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22G0841787_1551921715873_high.jpg%22%20title%3D%22G0841787_1551921715873_high.jpg%22%20%2F%3E%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5865i1937080DD1D66890%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22G0851788_1551921715873_high.jpg%22%20title%3D%22G0851788_1551921715873_high.jpg%22%20%2F%3E%3C%2FP%3E%3CP%3Eex)%20Night%20Lapse%2C%20Shutter%202s%2C%20Protune%20ON%2C%20WB%205500k%26amp%3B2300k%2C%20Other%20settings%20are%20same.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20say%20this%20is%20not%20problems%2C%20It's%20totally%20wrong.%20Are%20you%20really%20understanding%20the%20detail%3F%3C%2FP%3E%3CP%3EPlease%2C%20just%20fix%20the%20GoPro%20device%20software.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315649%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315649%22%20slang%3D%22en-US%22%3E%3CP%3EWhy%20my%20reply%20deleted%3F%20I%20write%20again...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EProblems%20is%20just%20the%20these.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20At%20night%20lapse%20photo%2C%20WB%20is%20stucked%20on%205500k%20when%20shutter%20is%20not%20set%20to%20Auto.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2.%20If%20stuck%20WB%205500k%20is%20intended%2C%20why%20that%20option%20is%20not%20N%2FA%20like%20EV%20comp%20at%20GoPro%20device%3F%20It%20make%20people%20confused.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E3.%20And%20WB%20can%20be%20changed%20in%20the%20GoPro%20app%20even%20not%20set%20to%20auto%2C%20not%20only%20the%20preview%2C%20but%20the%20actual%20shooting%20result.%20If%20you%20do%20not%20go%20to%20settings%20in%20GoPro%20device%20during%20shooting%20by%20app%2C%20WB%20is%20not%20back%20to%205500K.%20Your%20reply%20is%20wrong.%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5866i1E0FAB7AE1E3C654%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22G0841787_1551921715873_high.jpg%22%20title%3D%22G0841787_1551921715873_high.jpg%22%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5867iCB87C8AFEAEFD013%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22G0851788_1551921715873_high.jpg%22%20title%3D%22G0851788_1551921715873_high.jpg%22%20%2F%3E%3C%2FP%3E%3CP%3Eex)%20GoPro%207%20Black%2C%201.7%20updated.%20Night%20Lapse%2C%20Shutter%202s%2C%20Protune%20ON%2C%20WB%205500k%26amp%3B2300k%2C%20Other%20settings%20are%20exactly%20same.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3Byou%26nbsp%3Bunderstand%20this%20is%20not%20problems%2C%20It's%20totally%20wrong.%20Please%20check%20the%20the%20detail.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316057%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316057%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20will%20check%20back%20with%20the%20team%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93222%22%20target%3D%22_blank%22%3E%40tapirist%3C%2FA%3E.%20Appreciate%20you%20including%20sample%20pictures.%20Yes%2C%20we%20share%20the%20same%20observation.%20This%20is%20the%20case%20as%20long%20as%20you%20do%20not%20return%20to%20the%20settings%20page%20on%20the%20GoPro%20app.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316065%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316065%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20for%20reply%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20you%20guys%20to%20fix%20the%20device%20software%20which%20can%20change%20WB%20on%20night%20lapse%20as%20soon%20as%20possible.%3C%2FP%3E%3CP%3EThe%20one%20of%20the%20reasons%20why%20I%20bought%20the%20GoPro7%20is%20for%20night%20lapse%20function%20to%20shoot%20Aurora%20using%20actioncam.%3C%2FP%3E%3CP%3EIf%20you%20block%20the%20adjustable%20WB%20with%20the%20shutter%20speed%2C%20it%20will%20be%20the%20terrible.(by%20app%20or%20device%20whatever)%3C%2FP%3E%3CP%3EUntil%20now%2C%20there%20is%20the%20way%20to%20set%20WB%20with%20shutter%20not%20auto%2C%20I%20could%20take%20a%20picture%20like%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5870i3D6053157F898904%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22videotogif_2018.12.22_01.28.39.gif%22%20title%3D%22videotogif_2018.12.22_01.28.39.gif%22%20%2F%3E%3C%2FP%3E%3CP%3E-%20Iceland.%20GoPro%207%2C%201.6%20updated%2C%20night%20lapse%2C%20shutter%2030s%2C%20protune%20on%2C%20WB%202300k%2C%20without%20any%20edit.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20think%20it%20is%20deceiving%20the%20consumer%20if%20it%20prevents%20the%20functions%20that%20have%20been%20provided%20so%20far.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-322477%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322477%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20there%20an%20update%20on%20this%3F%20It%20happens%20to%20both%20my%20Hero%207%20Black's%2C%20I%20solved%20it%20by%20using%20the%20GoPro%20app%20and%20was%20able%20to%20use%20Timlapse%20with%20WB%202300%2C%20but%20if%20done%20in%20the%20camera%20it%20would%20default%20to%205500%20same%20as%20everyone%20else.%20Please%20solve%20this%20software%20issue!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-346709%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-346709%22%20slang%3D%22en-US%22%3EAny%20updates%3F%20I'm%20having%20the%20same%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EI'm%20close%20to%20selling%20this%20device%20and%20getting%20the%20new%20Osmo%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-347325%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-347325%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F48476%22%20target%3D%22_blank%22%3E%40jordir86%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92634%22%20target%3D%22_blank%22%3E%40shotsofredmist%3C%2FA%3E.%20Sorry%2C%20we%20do%20not%20have%20an%20update%20for%20the%20issue%26nbsp%3Bat%20this%20time.%20The%20White%20Balance%20settings%20can%20still%20be%20set%20via%20GoPro%20App%20correctly%20so%20make%20sure%20you%20have%20the%20latest%20version%20of%20the%20app%20installed.%20Best%20regards!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-348080%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348080%22%20slang%3D%22en-US%22%3EIs%20there%20a%20plan%20to%20fix%20this%3F%20Thanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358898%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358898%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%2C%20Just%20admit%20that%20you%20do%20not%20care.%20That%20sucks.%20I'm%20never%20buying%20another%20one%20of%20your%20products.%20Hero%205%20black%20worked%20flawlessly.%20Got%206%20and%20had%20to%20deal%20with%20HEVC.CONVERTING%20back%20to%20264%20or%20whatever%20to%20make%204k%20videos.%20I%20wish%20I%20had%20just%20stayed%20with%20the%205%204k%2F30%20was%20perfectly%20fine.%20If%20you%20are%20going%20to%20make%20a%20camera%20with%20new%20features%20then%20the%20least%20you%20could%20do%20is%20make%20sure%20the%20older%20features%20worked%20properly.%20when%20ppl%20spend%20%24400%20on%20anything%20they%20expect%20and%20deserve%20it%20to%20work%20properly.%26nbsp%3B%3CIMG%20id%3D%22robotmad%22%20class%3D%22emoticon%20emoticon-robotmad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_robot-mad.png%22%20alt%3D%22Robot%20Mad%22%20title%3D%22Robot%20Mad%22%20%2F%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20think%20YI%20deserves%20a%20look%20after%20seeing%20some%20of%20the%20issues%20with%20your%20products%20and%20how%20GoPro%20handled%20it.%20Saving%20my%20money%20and%20buying%20something%20else%20for%20my%20next%20action%20cam.%20Hell%2C%20I%20even%20hate%20your%20software%20Quik%20SUCKS!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20a%20nice%20day.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359028%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359028%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20guys%20look%20what%20I%20noticed%20%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2F_4EuCHmZFcg%3Ft%3D279%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2F_4EuCHmZFcg%3Ft%3D279%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E(link%20stright%20to%20this%20moment%20just%20-%20play)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHe%20is%20change%20protune%20WB%20to%20native%20and%20just%20in%20a%20blink%20of%20an%20eye%20camera%20back%20to%203200K%20which%20he%20setup%20before%20native.%20There%20is%20no%20cut%20in%20this%20scene%20so%20maybe%20it%20is%20proof%20of%20camera%20bug%20%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374657%22%20slang%3D%22en-US%22%3ERe%3A%20Night%20laps%20white%20balance%20is%20stuck%20on%205500K.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374657%22%20slang%3D%22en-US%22%3E%3CP%3EAny%20update%20on%20this%20issue%20...%20I've%20just%20updated%20mine%20to%20the%20latest%20version%201.80%20and%20still%20have%20the%20wb%20issue%20resetting%20to%205500K%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Night laps white balance is stuck on 5500K.

In GoPro hero 7 black, for night laps white balance is stuck on 5500 K. Cannot change it to any other setting even if I want it to.

My device is up to date, last updated on 30-12-2018. This issue was coming for software version which is we get out of the box.

The devices let me choose the white balance in pro tune settings but when I come back to home screen and check it again, the white balance is always set to 5500 K. (Which is its by default value i.e  after resetting pro tunes setting it shows this value.)

GoPro
Posts: 10,213

Re: Night laps white balance is stuck on 5500K.

 

Hi @ashishy3

 

I did some tests with a HERO7 Black and it was able to retain the white balance selected.

Please try re-flashing the software through https://gopro.com/update/hero7-black

This clears out any issues detected on the previous installation.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Night laps white balance is stuck on 5500K.

I have exactly same problem as OP described?  White balance can be changed in saved in other any mode but on Nightleapse photo mode it defaults to 5500K and even when changed  comes back to default 5500K.  Is there any resolution for that issue? I have latest update from 23rd Jan 2019.

 

Many thanks.

GoPro
Posts: 8,158

Re: Night laps white balance is stuck on 5500K.

Hello @mattk857. Re-flashing the firmware as suggested by @aragon1006 should resolve the issue. Please have a go at the steps even if your camera may already have the latest firmware. Let us know how it works out. Thanks!

Tourist
Posts: 4

Re: Night laps white balance is stuck on 5500K.

heya,  thanks for your reply.

 

Unfortunately reflashing or returning to factory defaults resolves problem temporarily.  It turns out that when you reboot or turn off / on camera after resetting to facotry defaults, White Balance stucks again back on 5500K.  Straight after factory reset WB can be configured properly.

 

Is there any permanent solution for this?

 

 

 

GoPro
Posts: 8,158

Re: Night laps white balance is stuck on 5500K.

Thank you for sharing, @mattk857.  We do not have another fix at this time but we will report this to the team so they can take a closer look. We will keep this thread updated once we hear back from the team. 

Nomad
Posts: 1,313

Re: Night laps white balance is stuck on 5500K.

Are you sure you're selecting the right options?  When you put your camera into Nightlapse mode, are you selecting the Protune options from within Photo mode or are you changing the options in Video Mode via the app?  The video mode is displayed right at the top and it's easy to adjust the protune modes within there without realizing you need to scroll down to the photo options and adjust the protune setting in there to adjust your nightlapse settings.

Highlighted
Tourist
Posts: 4

Re: Night laps white balance is stuck on 5500K.

Not sure if I follow?   Not doing anything via app, I don't even have it installed, so settings should not sync or override.

 

I am 100% editing settings for night lapse photo. Weirdly enough WB settings work  perfectly for Time lapse photo Protune - you can even see on preview how colours are changing as you scroll through values but when you switch to  "Night lapse Photo", WB setting are defaulting to 5500K and swithing between various values does nothing.