Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-167190%22%20slang%3D%22en-US%22%3ENickname%20with%20a%20typo%20due%20to%20uncovenience%20of%20account%20manager%2C%20as%20it%20doesnt%20ask%20permission%20to%20save.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-167190%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20accidently%20saved%20my%20nickname%20with%20a%20typo%20due%20to%20incovenience%20of%20gopro%20account%20manager%2C%20as%20it%20automaticaly%20saves%20whatever%20you%20type%20in%20without%20asking%20permission.%20I%20need%20to%20change%20my%20nickname%20as%20this%20is%20not%20the%20name%20I%20use%20in%20social%20media%2C%20its%20a%20name%20with%20a%20typo.%20Deleting%20and%20creating%20a%20new%20account%20doesn't%20help%2C%20as%20the%20new%20account%20automaticaly%20gets%20the%20previous%20nickname%20with%20a%20typo.%20This%20situation%20is%20disappointing%20and%20bothering%20me%20very%20much%2C%20because%20wrong%20writing%20of%20my%20nickname%20without%20a%20chance%20to%20be%20corrected%20actually%20insults%20me%20as%20a%20user.%20I%20see%20no%20reason%20why%20you%20restrict%20users%20capability%20to%20change%20or%20correct%20their%20personal%20data%20like%20nickname.%20I%20would%20like%20to%20ask%20you%20to%20reset%20my%20nickname%2C%20so%20I%20could%20correct%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWaiting%20fo%20reply%2C%20hope%20you%20can%20fix%20this%20situation.%20Thank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-167190%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-167837%22%20slang%3D%22en-US%22%3ERe%3A%20Nickname%20with%20a%20typo%20due%20to%20uncovenience%20of%20account%20manager%2C%20as%20it%20doesnt%20ask%20permission%20to%20s...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-167837%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F59410%22%3E%40rocketmanproo%3C%2Fa%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20feedback.%20Deleting%20the%20account%20and%20using%20the%20same%20email%20to%20create%20a%20new%20account%20is%20the%20way%20to%20go.%20It%20is%20odd%20though%20that%20the%20new%20account%26nbsp%3B%20gets%20the%20wrong%20nickname%20(with%20the%20typo).%20By%20any%20chance%2C%20have%20you%20contacted%20Support%20regarding%20this%20matter%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20me%20check%20with%26nbsp%3Bthe%20team%20in%20charge.%26nbsp%3BI%20will%20post%20an%20update%20here.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Nickname with a typo due to uncovenience of account manager, as it doesnt ask permission to save.

I've accidently saved my nickname with a typo due to incovenience of gopro account manager, as it automaticaly saves whatever you type in without asking permission. I need to change my nickname as this is not the name I use in social media, its a name with a typo. Deleting and creating a new account doesn't help, as the new account automaticaly gets the previous nickname with a typo. This situation is disappointing and bothering me very much, because wrong writing of my nickname without a chance to be corrected actually insults me as a user. I see no reason why you restrict users capability to change or correct their personal data like nickname. I would like to ask you to reset my nickname, so I could correct it.

 

Waiting fo reply, hope you can fix this situation. Thank you.


Accepted Solutions
GoPro
Posts: 7,384

Re: Nickname with a typo due to uncovenience of account manager, as it doesnt ask permission to s...

Hello @rocketmanproo

 

Thank you for the feedback. Deleting the account and using the same email to create a new account is the way to go. It is odd though that the new account  gets the wrong nickname (with the typo). By any chance, have you contacted Support regarding this matter? 

Let me check with the team in charge. I will post an update here. 

 

Best regards, 

Marius

View solution in original post


All Replies
GoPro
Posts: 7,384

Re: Nickname with a typo due to uncovenience of account manager, as it doesnt ask permission to s...

Hello @rocketmanproo

 

Thank you for the feedback. Deleting the account and using the same email to create a new account is the way to go. It is odd though that the new account  gets the wrong nickname (with the typo). By any chance, have you contacted Support regarding this matter? 

Let me check with the team in charge. I will post an update here. 

 

Best regards, 

Marius