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Tourist
Posts: 2
Accepted Solution

Nickname problem

I created a new account as I just received my gopro and I have problems with my nickname. I read that you can only change it once but I never changed it for sure!! I got one automatically generated and when I tried updating it, it said it was already used and now I'm screwed! Really!? This system sucks! How can I update my nickname now!? I tried creating a new account but without success it just reopen my old account....

Accepted Solutions
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GoPro
Posts: 12,414

Re: Nickname problem

Hello @rockypeak36475

 

Thank you for posting back. If that is the case, the next path forward is to contact the Support team for further assistance. You can connect with them here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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GoPro
Posts: 12,414

Re: Nickname problem

Hello @rockypeak36475

 

Sorry to hear about what happened. Have you tried deleting the account (with the unwanted nickname) prior to creating a new one? If you have not yet, have a go at it. Let us know how it goes. 

 

Thanks, 
Marius

Highlighted
Tourist
Posts: 2

Re: Nickname problem

Yes, I deleted my account multiple times and tried to create a new one but each time I tried to update my nickname it would say I can only change it once.
Highlighted
GoPro
Posts: 12,414

Re: Nickname problem

Hello @rockypeak36475

 

Thank you for posting back. If that is the case, the next path forward is to contact the Support team for further assistance. You can connect with them here https://gopro.com/help/ContactUs

 

Best regards, 
Marius