- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-25-2019 10:12 AM
New to GoPro, Need Help!
[ New ]Hello,
I just received a GoPro Hero 6 Black for christmas as I just got into skiing and wanted a not too expensive camera to record some footage. However, I cant use it! I let the battery charge. I have yet to even get it to power on though. Whenever I hit the power/mode button, the camera screen pops up for 2 seconds and then freezes. I tried doing things without the SD card in, I tried holding the power button and doing a reset. Nothing seems to work. I can't even get the device to update.
Any help?
THanks
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-30-2019 12:18 PM
Re: New to GoPro, Need Help!
[ New ]If you can, try using another SD card that's on our list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. You can also try formatting the card you have. That may help, but note that it will erase everything that's on the card. Once you've formatted the card, put the firmware update on there again and see if it installs.
If that doesn't work, our team at https://gopro.com/help/ContactUs can help too.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-25-2019 03:52 PM
Re: New to GoPro, Need Help!
[ New ]@tylerw8508 - Sounds like there could be an issue with the camera's firmware. Try doing a manual update using the instructions at https://gopro.com/en/us/update/hero6. Also, be sure you're using a recommended SD card for your camera. Our list of recommended cards is at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-30-2019 05:47 AM
Re: New to GoPro, Need Help!
[ New ]I’m using the Samsung EVO Select 128gb which looks like a recommended SD card for the GoPro Hero 6 Black.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-30-2019 12:18 PM
Re: New to GoPro, Need Help!
[ New ]If you can, try using another SD card that's on our list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. You can also try formatting the card you have. That may help, but note that it will erase everything that's on the card. Once you've formatted the card, put the firmware update on there again and see if it installs.
If that doesn't work, our team at https://gopro.com/help/ContactUs can help too.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-31-2019 04:41 AM
Re: New to GoPro, Need Help!
[ New ]
@tylerw8508 wrote:Hello,
I just received a GoPro Hero 6 Black for christmas as I just got into skiing and wanted a not too expensive camera to record some footage. However, I cant use it! I let the battery charge. I have yet to even get it to power on though. Whenever I hit the power/mode button, the camera screen pops up for 2 seconds and then freezes. I tried doing things without the SD card in, I tried holding the power button and doing a reset. Nothing seems to work. I can't even get the device to update.
Any help?
THanks
MY suggestion, return the camera, out of the box it must work. Hero 6 should work with no issues at all.