New to GoPro, Need Help! [ New ]

[tylerw8508]

Hello, 

I just received a GoPro Hero 6 Black for christmas as I just got into skiing and wanted a not too expensive camera to record some footage. However, I cant use it! I let the battery charge. I have yet to even get it to power on though. Whenever I hit the power/mode button, the camera screen pops up for 2 seconds and then freezes. I tried doing things without the SD card in, I tried holding the power button and doing a reset. Nothing seems to work. I can't even get the device to update. 

Any help? 

THanks 

[jefft · Accepted solution]

If you can, try using another SD card that's on our list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. You can also try formatting the card you have. That may help, but note that it will erase everything that's on the card. Once you've formatted the card, put the firmware update on there again and see if it installs. 

If that doesn't work, our team at https://gopro.com/help/ContactUs can help too.

[jefft]

@tylerw8508 - Sounds like there could be an issue with the camera's firmware. Try doing a manual update using the instructions at https://gopro.com/en/us/update/hero6. Also, be sure you're using a recommended SD card for your camera. Our list of recommended cards is at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308.

[tylerw8508]

Thank you for your reply! I attempted an update. I downloaded the computer software to try and update, but when I plug in the go pro, the software can’t even recognize the go pro because as soon as it turns on it freezes. I then tried the update where you put the update onto the SD card and then put that into the go pro. Because it freezes as soon as I turn it on, it won’t update that way either. I let it sit for several hours with no success.

I’m using the Samsung EVO Select 128gb which looks like a recommended SD card for the GoPro Hero 6 Black.

[jefft · Accepted solution]

If you can, try using another SD card that's on our list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308. You can also try formatting the card you have. That may help, but note that it will erase everything that's on the card. Once you've formatted the card, put the firmware update on there again and see if it installs. 

If that doesn't work, our team at https://gopro.com/help/ContactUs can help too.

[fishycomics]

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@tylerw8508 wrote:

Hello, 

I just received a GoPro Hero 6 Black for christmas as I just got into skiing and wanted a not too expensive camera to record some footage. However, I cant use it! I let the battery charge. I have yet to even get it to power on though. Whenever I hit the power/mode button, the camera screen pops up for 2 seconds and then freezes. I tried doing things without the SD card in, I tried holding the power button and doing a reset. Nothing seems to work. I can't even get the device to update. 

Any help? 

THanks 

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MY suggestion, return the camera, out of the box it must work.  Hero 6  should work with no issues at all.