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Reply
Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

This is the only thing that I haven’t tried. I’ll give it a go later.
GoPro
Posts: 3,505

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

 

Please let us know how it goes @dernedy,

 

If issue persist please contact our customer support team via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Highlighted
Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

No luck guys. 30 or 40s hold with or without battery just on the charger does nothing. Sitting on the charger just makes it very very hot around the lcd display. That’s all. No red LED no beeping... nothing. And that’s without any physical damage what so ever
Adventurer
Posts: 8,944

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

heat is a sign its doing something.  if yo do not have a spare battery to try. and hte powerbank with and without failed then it leads to the camera..  if it is new days old back to the store where gotten, if older call  CALL gopro and  you might have to get a relacement.

Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

I wtote to Gopro they ware very helpful as usualy and they've send me a new camera. Thanks GoPro

Sightseer
Posts: 1

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

I do not know if I understood correctly. Will GoPro send you a new camera?

I have the same problem.

My camera not charge, it not power on and not on LED.

The camera is connected to the charger and without a battery. The camera gets very hot.

I'm terrified and I do not know what to do.

Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

I was completely honest with them. Told them everything and send them my receipt. They give an advice on how to charge it next time and that’s all. They’ll send me new camera and I’ve send them my old one. Just talk with the support and im pretty sure they’ll help you