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Anonymous
Posts: 0

New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]
I brought a hero 6, it won’t charge, won’t power on, no LED light. I’ve changed the battery to a different one and still no joy.

I’ve looked online everywhere, I’ve reset the camera and no luck.

Am I doing something wrong or what do I do?

Accepted Solutions
GoPro
Posts: 6,097

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

 

Hi @Anonymous,

 

Try this.

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    1. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video

If it is still not working after changing the cable contact GoPro Customer Support to speak with an agent.

 

Regards,

-Jay 

View solution in original post


All Replies
Tourist
Posts: 19

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]
How you reset the camera? With new firmware on sd card? Try to press mofe and power button together for 10-20 seconds. Replace battery after that and turn on.
GoPro
Posts: 6,097

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

 

Hi @Anonymous,

 

Try this.

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    1. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video

If it is still not working after changing the cable contact GoPro Customer Support to speak with an agent.

 

Regards,

-Jay 

Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]
The red loght is not turning on. I’ve the same problem. Just died on me
Adventurer
Posts: 13,858

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

if your battery is charged:   press and hold just hteh mode On for 40 seconds by 30 secs did any lef flash or camera respond?

Highlighted
Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]
Yeah the battery is charged. I’m using the external charger. I never hold the side button for that long. The thing is I’m not getting any reaction from the LED when I put the battery
GoPro
Posts: 27,018

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

 

Hi @dernedy

 

To isolate the issue, test the camera without the battery.

Plug the camera to a wall adapter and see if it will power on.

 

Thanks!
Ej

Adventurer
Posts: 13,858

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

the 30 seconds wil  do a hard reset.   .  then I suggest calling or continue waiting for solutions from all here it will be alot faster to call and get things on the phone resolved right?

Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]
This is the only thing that I haven’t tried. I’ll give it a go later.
GoPro
Posts: 6,097

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

 

Please let us know how it goes @dernedy,

 

If issue persist please contact our customer support team via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]
No luck guys. 30 or 40s hold with or without battery just on the charger does nothing. Sitting on the charger just makes it very very hot around the lcd display. That’s all. No red LED no beeping... nothing. And that’s without any physical damage what so ever
Adventurer
Posts: 13,858

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

heat is a sign its doing something.  if yo do not have a spare battery to try. and hte powerbank with and without failed then it leads to the camera..  if it is new days old back to the store where gotten, if older call  CALL gopro and  you might have to get a relacement.

Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

I wtote to Gopro they ware very helpful as usualy and they've send me a new camera. Thanks GoPro

Sightseer
Posts: 1

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]

I do not know if I understood correctly. Will GoPro send you a new camera?

I have the same problem.

My camera not charge, it not power on and not on LED.

The camera is connected to the charger and without a battery. The camera gets very hot.

I'm terrified and I do not know what to do.

Sightseer
Posts: 6

Re: New hero 6. Won’t charge, won’t power on and no LED ligh

[ New ]
I was completely honest with them. Told them everything and send them my receipt. They give an advice on how to charge it next time and that’s all. They’ll send me new camera and I’ve send them my old one. Just talk with the support and im pretty sure they’ll help you