New hero 6. Won’t charge, won’t power on and no LED ligh [ New ]

[fastcreek07612]

I brought a hero 6, it won’t charge, won’t power on, no LED light. I’ve changed the battery to a different one and still no joy.

I’ve looked online everywhere, I’ve reset the camera and no luck.

Am I doing something wrong or what do I do?

[jayr3438 · Accepted solution]

Hi @fastcreek07612,

Try this.

1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
   1. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video

If it is still not working after changing the cable contact GoPro Customer Support to speak with an agent.

Regards,

-Jay 

[benlikeone]

How you reset the camera? With new firmware on sd card? Try to press mofe and power button together for 10-20 seconds. Replace battery after that and turn on.

[jayr3438 · Accepted solution]

Hi @fastcreek07612,

Try this.

1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
   1. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video

If it is still not working after changing the cable contact GoPro Customer Support to speak with an agent.

Regards,

-Jay 

[dernedy]

The red loght is not turning on. I’ve the same problem. Just died on me

[fishycomics]

if your battery is charged:   press and hold just hteh mode On for 40 seconds by 30 secs did any lef flash or camera respond?

[dernedy]

Yeah the battery is charged. I’m using the external charger. I never hold the side button for that long. The thing is I’m not getting any reaction from the LED when I put the battery

[aragon1006]

Hi @dernedy

To isolate the issue, test the camera without the battery.

Plug the camera to a wall adapter and see if it will power on.

Thanks!
Ej

[fishycomics]

the 30 seconds wil  do a hard reset.   .  then I suggest calling or continue waiting for solutions from all here it will be alot faster to call and get things on the phone resolved right?