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Tourist
Posts: 2

New hero 5 black Cant connect app to my camera

Hi,

 

I can´t connect from the Android App to my new Hero 5 Black.

 

Phone:

 

Xiaomi Note 4

Android 7.0

Miui 9.5

 

Camera Firmware: 02.60

 

I can see the Wifi created by the camera, and I can connect to it.

I can start the process from the app, then it will start "connecting", it willdisable the Wifi, ask for the wifi password again and that´s it, it will just start a loop connecting and asking for the wifi password over and over, and doesn´t move forward.

 

I´ve tried everything I have seen in the forums, youtube...nothing works. I am desperate.

 

Can you help?

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GoPro
Posts: 12,402

Re: New hero 5 black Cant connect app to my camera

Hello @fdavidbs

 

Great that you have been able to perform recommended steps. It would be bets to contact our Support team for further assistance on this concern. You can get in touch with them through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Highlighted
Tourist
Posts: 2

Re: New hero 5 black Cant connect app to my camera

Hi, thanks for you rply.

 

Already done that, but your support team told me there´s no solution. Basically, and I want to leave this here for any other user, you can´t use the gopro app on a Xiaomi phone...which is incredible, as there must be tens of millionsof users of these phones...and  in your public compatibility list it clearly says any phone with Android 5.0 or superior ( I have 7.0 )

 

This is ridiculous, I will think twice in the future before buying a Gopro camera in the future, maybe I´ll go for a Xiaomi Yi camera, as I am pretty sure these are compatible with any phone.

 

Poor support.

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GoPro
Posts: 15,156

Re: New hero 5 black Cant connect app to my camera

 

Hi @fdavidbs

 

I am sorry if you feel this way. We appreciate your feedback, I suggest to leave it as on this link.

 

 

Regards,

EJ