Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

New Hero9 touchscreen not responsive

[ New ]

Hi,

I received the Hero9 a week or so ago, and love it, but am having huge troubles using my fingers on the touchscreen.  It just doesn't respond well at all, and I end up having to use the App.  Very frustrating, I wonder if I actually have a bad device...?  Thoughts?  I want to love this thing, and am anxious to use it.

Brian


Accepted Solutions
GoPro
Posts: 32,093

Re: New Hero9 touchscreen not responsive

[ New ]

Hello @brianm68352 @mygiguser

 

Thanks for the feedback.

Check out https://gopro.com/en/dk/news/hero9-black-launch-updates

 

Please continue checking our website for updates.

 

Thanks!

Ej

View solution in original post


All Replies
Hiker
Posts: 30

Re: New Hero9 touchscreen not responsive

[ New ]
No, i have that too. There are posts out here that suggest to touch a few milliseconds longer when you try to select something. But compared to the Hero8 the Hero9 touch screen performance is really bad. I hope they can fix this with a better screen calibration in a future firmware.
GoPro
Posts: 32,093

Re: New Hero9 touchscreen not responsive

[ New ]

Hello @brianm68352 @mygiguser

 

Thanks for the feedback.

Check out https://gopro.com/en/dk/news/hero9-black-launch-updates

 

Please continue checking our website for updates.

 

Thanks!

Ej

Hiker
Posts: 30

Re: New Hero9 touchscreen not responsive

[ New ]

yes, i saw that a few dyas ago. Let's hope it helps.