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Anonymous
Posts: 0

Re: New Hero5 black can't connect over USB anymore after firmware update

I had the same issue with windows not finding any new files on the hero5.
When this happens I disconnect the USB cable, then on the hero5 I bring up the preferences menu, then reconnect the USB and it suddenly finds the new files. Seems to work eveytime I have this issue.
Highlighted
Hiker
Posts: 30

Re: New Hero5 black can't connect over USB anymore after firmware update

[ Edited ]

Same problem... It says unknown device in device manager, why cant we just download drivers?

 The card reader is no solution,beacause we have to open the battery door everytime we want the videos, with time we may broke...

 

Highlighted
GoPro Community Manager
Posts: 7,748

Re: New Hero5 black can't connect over USB anymore after firmware update

@mallaiku - Are you using Quik for Desktop to import your content?

Highlighted
Hiker
Posts: 30

Re: New Hero5 black can't connect over USB anymore after firmware update

[ Edited ]
 
Highlighted
Hiker
Posts: 30

Re: New Hero5 black can't connect over USB anymore after firmware update

[ Edited ]

@jefft wrote:

@mallaiku - Are you using Quik for Desktop to import your content?


Hello, yes i have it installed. But cannot import beacause windows dont recognize gopro, first identify as "stillmanager" then i update driver and windows identify " MTP device" as unknown. Its very Annoying, a device that costs so much, have this simple problem.
Hello, yes i have it installed. But cannot import beacause windows dont recognize gopro, first identify as "stillmanager" then i update driver and windows identify " MTP device" as unknown. Its very Annoying, a device that costs so much, have this simple problem.

Highlighted
Hiker
Posts: 30

Re: New Hero5 black can't connect over USB anymore after firmware update

Is this the path to the drivers??

C:\Program Files (x86)\GoPro\Tools\Drivers\WiFiBacPac

 

They dont work...

I am starting to hate my gopro, is this...the goprostudio crashes.... its awfull!!

Highlighted
GoPro Community Manager
Posts: 7,748

Re: New Hero5 black can't connect over USB anymore after firmware update

@mallaiku - Quik for Desktop should import automatically. You won't need to have Windows recognize the GoPro through the traditional methods like File Manager. It may be easiest to just contact one of our Support reps directly at https://gopro.com/help/PKBContactus and we'll walk you through the process.

 

Thanks,

Jeff

Highlighted
Anonymous
Posts: 0

Re: New Hero5 black can't connect over USB anymore after firmware update

My PC started recognising the Session 5 after a MS OS update, however now it is back to its old tricks again.

 

Summary:

 

1.   The problem is exactly as everyone describes;

2.   It has existed since at least the Session 4 according on-line forums;

3.   We have all tried everything your techs can suggest, and more;

4.   And yes, it is bloody annoying!

 

Recommendation:

 

Get on the phone to Microsoft and sort this **bleep** out pronto.