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Anonymous
Posts: 0

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

same issue out of the box, fixed with latest fw

Anonymous
Posts: 0

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

This driver had installed on my PC. Fixed the connection problem I was having with a phone and the Session 5.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/after-installing-a-driver-upda...

 

 

 

Anonymous
Posts: 0

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

@Anonymous Thank you so much!!! I have tried every other possible way and nothing, I mean NOTHING worked. Now both my Hero 4 Black and Hero 5 are fully recognised again by the computer and Quik. I had to manually delete the driver as indicated in the post, reboot, plug gopro and tadaaa!

 

Once again, THANK YOU @Anonymous !!!

 

HeartHeartHeart

 

Tourist
Posts: 8

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

YES! This works :)

Hiker
Posts: 30

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

Yup! Works!

Anonymous
Posts: 0

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

that doesnt work at all for me... my gopro is upto date but there is a definite issue and not just with WIN10

Im using WIN8.1 and im also having MTP Driver issues...

Anonymous
Posts: 0

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

This does not work for me...
I am using WIN 8.1 but this problem is not just about what Windows update happened for MTP devices
Ive tested my Gopro 5 on a lot of different computers now... all are having the same problem

device manager - portable devices - still image etc

I managed to fix one laptop by messing about with drivers but it was not easy and no support from Gopro made any difference at all.

Now i have wasted the entire weekend trying to get my computer to recognize the gopro

Gopro your stock price is falling.... get it fixed quickly please...

Tourist
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

[ New ]

Worked for me!! After the mentioned steps the device driver was still not installed. Updated the device driver and the correct driver was installed...