02-09-2017 05:33 PM
If it worked as designed that is exactly what it should do. I think the point of this post it that this is not happening for the community involved in this thread. I installed "quick" both at my work computer and on my home computer and I have yet to see my computer or quick app detect my hero 5.
02-09-2017 06:55 PM
When you plug your camera into your computer and view it with Windows Explorer, are you seeing it listed as MTP Client Disk? If not, the problem may be with the way your USB ports are set up. You will need to go to the Device manager and change the way the computer handles this type of USB device.
02-16-2017 06:44 AM
Also, the best way to connect the camera to Windows 10 is to have it ON and then connect it to the USB port.
Always works without need to troubleshoot!
Hope it helps.
02-20-2017 07:11 AM - last edited on 12-08-2017 02:26 PM by jefft
It took forever for Gopro to respond to my help request re this issue. This is my reply to them:
Ok, let's get started on this nightmare.
Ordered on January 24, 2017 Order# 104-0015046-6xxxxxx View or Print invoice Shipping Address United States My personal address in Thailand is as follows:
02-20-2017 07:31 AM
@scottn3308: We know how you feel ...
Nevertheless, I wont expect so much GoPro guys showing up here to
a) either read your pos
b) even provide feedback
Most of the folks here (if not any at all) are users as you.
02-20-2017 09:11 AM