Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-15347%22%20slang%3D%22en-US%22%3ENew%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15347%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20just%20bought%20today%20a%20Hero5%20black.%3C%2FP%3E%3CP%3EI%20shot%20some%20photos%20and%20videos%20this%20afternoon%2C%20using%26nbsp%3Ba%20Sandisk%20Ultra%2032%20Gb%20card.%3C%2FP%3E%3CP%3EI%20had%20no%20problems%20reading%20the%20photos%20and%20videos%20on%20the%20Hero5%20itself%2C%20and%20on%20the%20Capture%20app%20on%20my%20iPhone.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThen%20I%20tried%20to%20connect%20the%20Hero5%20to%20the%20GoPro%20Desktop%20App%2C%20on%20a%20Windows%2010%26nbsp%3BPC.%3C%2FP%3E%3CP%3EThe%20app%20recognized%20the%20camera%20well%20as%20a%20Hero5%20black%2C%20but%20indicated%20there%20were%20%22no%20files%20to%20import%22%2C%20and%20that%20the%26nbsp%3BSD%20card's%20size%20was%20%220%20Gb%22%20!%3C%2FP%3E%3CP%3EHowever%2C%20I%20could%20see%20the%20camera%20as%20an%20external%20device%20under%20%22This%20PC%22%20in%20Windows'%20file%20explorer.%20But%20when%20I%20tried%20to%20go%20into%20the%20DCIM%20folder%2C%20I%20couldn't%20see%20its%20contents.%20Maybe%20it%20was%20because%20the%20camera%20was%20recognized%20as%20a%20MTP%20USB%20device.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThen%20I%20saw%20that%20there%20was%20a%20firmware%20update%20available.%20I%20thought%20maybe%20this%20would%26nbsp%3Ballow%20the%20GoPro%20app%20to%20better%20recognize%20my%26nbsp%3Bbrand%20new%20Hero5.%3C%2FP%3E%3CP%3ESo%20I%20installed%20the%20firmware%20update%20(v%2001.20)%20using%20the%20Capture%20app%2C%20but%20since%2C%26nbsp%3Bthe%20Hero5%20is%20not%20seen%20as%20an%20external%20device%20anymore%20!!%3C%2FP%3E%3CP%3E%3CSTRONG%3EI%20tried%20on%20a%20PC%20and%20on%20a%20Mac%2C%20and%20both%20don't%20react%20at%20all%20anymore%20when%20I%20plug%20the%20Hero5%20on%20any%20of%20their%20USB%20ports%20!%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EI%26nbsp%3Bdid%20a%20factory%20reset%26nbsp%3B(and%20passed%20through%20all%20the%201st%20time%20config%20process%20again)%2C%20but%20it%20didn't%20change%20anything.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%2C%20since%20the%20update%20I%20got%26nbsp%3B2%20other%26nbsp%3Bbugs%20%3A%3C%2FP%3E%3CP%3E-%20my%20Hero5's%20name%20disappeared%20%3A%20in%20the%20%22About%20this%20GoPro%22%20menu%2C%20its%20name%20is%20now%20blank%20(and%20I%20can't%20edit%20it%2C%20that's%20not%20possible%20on%20the%20Hero5).%3C%2FP%3E%3CP%3E-%20in%20the%20Connect%20menu%2C%20when%20I%20go%20in%20the%20%22Name%20and%20password%22%20submenu%2C%20I%20got%20an%20error%20message%20saying%20%22Wi-Fi%20not%20ready%2C%20try%20again%20later%22.%3C%2FP%3E%3CP%3ESo%20I%20cannot%20access%20to%20my%20Hero5%20anymore%20with%20the%20Capture%20app%20on%20my%20iPhone%2C%20either.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20installed%20the%20new%20Quik%20app%2C%26nbsp%3Bthinking%20maybe%20the%20Hero5%20could%20connect%20to%20this%20app%20even%20if%20it%20didn't%20show%20as%20a%20USB%20device%20in%20Windows%2C%20but%20with%20no%20luck.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EI%20thought%20GoPro%20was%20a%20synonym%20of%20quality%2C%20but%20I'm%20beginning%20to%20regret%20my%20buy%20!!%20My%20Hero5%20has%20only%20a%20few%20hours%20and%20is%20already%20unusable%20!..%3C%2FSTRONG%3E%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileyfrustrated%22%20id%3D%22smileyfrustrated%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-frustrated.png%22%20alt%3D%22Smiley%20Frustrated%22%20title%3D%22Smiley%20Frustrated%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-15347%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15351%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15351%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9209%22%20target%3D%22_blank%22%3E%40sunnysand22415%3C%2FA%3E%3C%2FP%3E%3CP%3EPLEASE%2C%20please%20do%20not%20use%20SanDisk%20Ultra.%20%26nbsp%3BThis%20is%20a%20terrible%20card%20for%20GoPro%20cameras%20and%20causes%20nothing%20but%20problems.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20can%2C%20use%20a%20recommended%20card%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%3C%2FA%3E%3C%2FP%3E%3CP%3EI%20personally%20stray%20away%20from%20SanDisk%20in%20general%20as%20I%20have%20seen%20more%20issues%20with%20their%20cards%20than%20any%20other.%20%26nbsp%3BGoPro%20does%20recommend%20the%20SanDisk%20Extreme%20and%20some%20people%20say%20they%20work%20fine%20for%20them%2C%20I%20however%20can%20only%20recommend%20Samsung%20Pro%2FPro%2B%20and%20Lexar%20cards%20as%20they%20are%20the%20only%20cards%20that%20have%20given%20me%20trouble%20free%20use.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15354%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15354%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20answer%2C%20but%20do%20you%20really%20think%20that%26nbsp%3Bthe%20SD%20card%26nbsp%3Bcould%20be%20the%20issue%20here%20%3F%3C%2FP%3E%3CP%3EBecause%20I%20still%20can%20browse%20my%20photos%20and%20even%204K%20videos%20without%20any%20problem%20%3CU%3Eon%20the%20camera%20itself.%3C%2FU%3E%3C%2FP%3E%3CP%3EThe%20problem%20is%20that%20since%20the%20firmware%20update%2C%20the%20Hero5%20is%20not%20recognized%20by%20my%20PC%20or%20Mac%20anymore%2C%20when%20I%20connect%20it%20on%20a%20USB%20port%20(but%20it%20does%20charge%20the%20battery%2C%20though).%3C%2FP%3E%3CP%3EBut%20since%20the%20camera%20itself%20can%20read%20the%20card%2C%20one%20would%20suppose%20it%20could%20also%20be%20able%20to%20forward%26nbsp%3Bits%20data%20to%20a%20PC%20throught%20the%20MTP%20protocol.%3C%2FP%3E%3CP%3EAnd%20furthermore%2C%202%20other%20problems%20appeared%20since%20the%20update%20%3A%20the%20camera%20lost%20its%20name%2C%20and%20whenever%20I%20try%20to%20use%20a%20connection%20option%2C%20it%20says%20the%20WiFi%20%22is%20not%20ready%22.%20And%20I%20don't%20see%20what%20these%202%20things%20could%20possibly%20have%20to%20do%20with%20the%20SD%20card%20model.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15356%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15356%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9209%22%20target%3D%22_blank%22%3E%40sunnysand22415%3C%2FA%3E%3C%2FP%3E%3CP%3ESD%20card%20aside%20(you%20really%20shouldn't%20be%20using%20SanDisk%20Ultra)%2C%20you%20might%20want%20to%20run%20the%20manual%20update%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Fproduct-update%2Fregister-camera%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fsupport%2Fproduct-update%2Fregister-camera%3C%2FA%3E%26nbsp%3B.%20During%20the%20process%20you%20will%20name%20your%20camera%20and%20set%20the%20wi-fi%20password.%20%26nbsp%3BSince%20you%20say%20the%20name%20is%20missing%20and%20the%20Wi-Fi%20reports%20being%20unavailable%2C%20this%20might%20correct%20your%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15360%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15360%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20idea%2C%20but%20the%20manual%20update%20requires%20to%20put%20the%20binary%20file%20of%20the%20firmware%20on%20the%20SD%20card%2C%20isn't%20it%20%3F%3C%2FP%3E%3CP%3E'cause%26nbsp%3BI'm%20not%20sure%20I've%20still%20got%20an%20adapter%20to%20read%20my%20SD%20card%20(I%20bought%20it%20some%20years%20ago)%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileyfrustrated%22%20id%3D%22smileyfrustrated%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-frustrated.png%22%20alt%3D%22Smiley%20Frustrated%22%20title%3D%22Smiley%20Frustrated%22%20%2F%3E%3C%2FP%3E%3CP%3EAlso%2C%20my%20Hero5%20already%20has%20the%20latest%20FW%2C%20and%20I%20don't%20even%20know%20if%20it's%20possible%20to%20%22update%22%20it%20with%20the%20same%20version.%3C%2FP%3E%3CP%3EFinally%2C%20this%20method%20requires%20to%20register%20the%20device%2C%20and%20I'm%20considering%20an%20exchange%20so%20I'm%20not%20sure%20I'll%20keep%20%3CEM%3Ethis%3C%2FEM%3E%20camera%20for%20long%20after%20all.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EApart%20from%20that%2C%20is%20there%20some%20tech%20people%20from%20GoPro%20that%20answer%20questions%20on%20this%20forum%20sometimes%2C%20or%20is%20it%20just%20between%20users%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15361%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15361%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9209%22%20target%3D%22_blank%22%3E%40sunnysand22415%3C%2FA%3E%3C%2FP%3E%3CP%3EI'm%20pretty%20confident%20that%20a%20manual%20update%20is%20necessary%20and%20yes%2C%20the%20camera%20will%20take%20it%20even%20if%20already%20updated.%20%26nbsp%3BIt%20might%20not%20solve%20all%20of%20your%20issues%20but%20it%20will%20restore%20your%20camera%20name%20and%20wi-fi.%20Registering%20the%20camera%20isn't%20really%20a%20problem.%20%26nbsp%3BIf%20you%20do%20return%20the%20camera%20and%20someone%20else%20ends%20up%20with%20it%2C%20they%20will%20be%20able%20to%20register%20the%20camera%20without%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20far%20as%20GoPro%20tech%20support%2C%20you%20should%20use%20the%20Customer%20Service%20Contact%20page%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20do%20get%20GoPro%20moderators%20on%20here%20who%20give%20advice%20but%20this%20is%20mainly%20a%20user%20community%20support%20forum.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDaniel%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15381%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15381%22%20slang%3D%22en-US%22%3EI%20finally%20found%20my%20SD%20adaptor%2C%20and%20did%20a%20%22manual%22%20update.%3CBR%20%2F%3EEverything%20went%20well%20%3B%20it%20ended%20with%20the%20check%20mark%20icon%20on%20the%20camera's%20front%20display.%3CBR%20%2F%3EBut%20nothing%20changed%3B%20it%20still%20hasn't%20recovered%20its%20name%2C%20and%20all%20options%20in%20the%20Connect%20menu%20still%20end%20up%20with%20the%20%22Wi-Fi%20not%20ready%22%20message...%20%3A(%3CBR%20%2F%3EI%20contacted%20GoPro's%20tech%20support%2C%20before%20returning%20the%20camera%20back%20for%20an%20exchange.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15383%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15383%22%20slang%3D%22en-US%22%3EI'm%20sorry%20it%20didn't%20work%20but%20I'm%20glad%20you%20were%20able%20to%20get%20it%20done.%20It's%20one%20last%20thing%20Customer%20Service%20will%20have%20to%20consider.%20You%20just%20might%20need%20an%20exchange.%20Luckily%20GoPro%20is%20very%20good%20at%20making%20this%20happen.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15384%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15384%22%20slang%3D%22en-US%22%3EOne%20last%20thing%20to%20try%20is%20reformat%20your%20SD%20card%20using%20the%20settings%20in%20your%20camera.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15387%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15387%22%20slang%3D%22en-US%22%3EI'll%20eventually%20try%20it%2C%20but%20I%20really%20don't%20see%20how%20the%20contents%20of%20a%20data%20card%20can%20affect%20the%20camera's%20core%20functions%20like%20it's%20Wi-Fi%20connectivity.%3CBR%20%2F%3EIf%20it%20turns%20out%20that%20it%20does%2C%20that'd%20be%20really%20weird%20%3Ao%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15391%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15391%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ejust%20to%20share%20with%20you%2C%20I%20have%20the%20same%20problem%20after%20update%20the%20firmware%20v1.20%20in%20my%20hero5%20black.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can't%20believe%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJose%20Luis%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15395%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15395%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jose%2C%20thanks%20for%20your%20post.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20the%20same%20symptoms%20%3F%20%3A%3C%2FP%3E%3CP%3E-%20camera%20not%20seen%20by%20PC%20when%20plugged%20into%20USB%20port%20(but%20still%20charges).%3C%2FP%3E%3CP%3E-%20%22Wi-Fi%20not%20ready.%20Try%20again%20later%22%20message%20when%20accessing%20an%20option%20in%20the%20Connect%20menu.%3C%2FP%3E%3CP%3E-%20Camera%20name%20blank%20in%20the%20%22About%20this%20GoPro%22%20menu.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15398%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15398%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%2C%20I%20had%20the%26nbsp%3B3%26nbsp%3Bsame%20symptoms%2C%20but%20I%20have%20news....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20morning%20I%20upgrade%20the%20firmware%20following%20the%20manual%20process%2C%20downloading%20the%20firmware%20in%20my%20laptop%2C%20unzip%20the%20file%20and%20instaling%20in%20the%20microSD%20and%20introduce%26nbsp%3Bin%20the%20Hero5%20Black.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20upgrade%20was%20ok%2C%20but%20when%20I%20start%20the%20Hero5%20it's%20seems%20to%20have%20the%20sames%20symptoms%2C%20the%20wifi%20doesn%60t%20works.%20I%20made%20a%20reset%20connections%20and%20start%20to%20work%20the%20wifi.%20%3A)%20%26nbsp%3BI%20can%20pair%20with%20my%20iphone.%20The%20name%20of%20the%20gopro%20appears%20again.%20The%20hero5%20keeps%20the%20original%20name%20and%20changes%20the%20password%20to%20connect%20via%20wifi.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20solves%20the%20wifi%20problem%2C%26nbsp%3BI%20had%26nbsp%3Btest%20the%20laptop%20connection.%20When%20you%20conect%20the%20gopro%20to%20the%20laptop%2C%20until%20you%20don't%20push%20the%20mode%20button%2C%20the%20windows10%20doesn't%20detect%20gopro%20and%20you%20can't%20reach%20via%20Quik%20Laptop.%20After%20push%20the%20mode%20button%2C%20you%20can%20pair%20without%20problems.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyway%2C%20I'll%20test%20during%20the%20next%20days%20to%20check%20that%20all%20it's%20ok%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJose%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15399%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15399%22%20slang%3D%22en-US%22%3E%3CP%3EI%20tried%20to%20%22reset%20connections%22%20too%2C%20but%20it%20didn't%20change%20anything%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileyfrustrated%22%20id%3D%22smileyfrustrated%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-frustrated.png%22%20alt%3D%22Smiley%20Frustrated%22%20title%3D%22Smiley%20Frustrated%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20I%20didn't%20try%20to%20push%20the%20Mode%20button%20when%20connecting%20the%20camera%20to%20a%20PC...%20I'll%20try%20tonight%2C%26nbsp%3Bbut%20I%20find%20it%20weird%20because%20yesterday%20with%20the%20previous%20firmware%20(1.02%20if%20I%20remember%20well)%2C%20all%20I%20had%20to%20do%20was%20to%26nbsp%3Bplug%20in%20the%20camera%2C%20just%20like%20any%20other%20USB%20device.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15427%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15427%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20hey%2C%20good%20news%20%3A%20I%20retried%20the%20%22Reset%20connections%22%20option%2C%20and%20it%20solved%20all%20the%20problems%20%3A%20the%20camera%20got%20its%20name%20back%2C%20a%20new%20WiFi%20password%2C%20and%20it%20is%20recognized%20by%20PCs%20on%20USB%20again%20(without%20needing%20to%20push%20any%20button%20when%20plugging%20it).%3C%2FP%3E%3CP%3EActually%20I%20hadn't%20tried%20to%20%22reset%20connections%22%26nbsp%3Bsince%20the%20manual%20FW%20update...%20so%20that%20was%20it.%3C%2FP%3E%3CP%3ELet's%20hope%20it'll%20stay%20stable%20in%20the%20future.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15443%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15443%22%20slang%3D%22en-US%22%3EGreat%20news!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15490%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15490%22%20slang%3D%22en-US%22%3E%3CP%3EHey%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9209%22%20target%3D%22_blank%22%3E%40sunnysand22415%3C%2FA%3E.%20I%20see%20that%20you%20got%20this%20USB%20thing%20fixed%20by%20reseting%20your%20connections.%20Did%20you%20have%20to%20do%20it%20a%20bunch%20of%20times%2C%20or%20anything%3F%20It%20looked%20like%20it%20didn't%20work%20for%20you%20at%20first%20but%20now%20it's%20fixed.%20I'm%20having%20WiFi%20connection%20trouble%2C%20and%20any%20insight%20could%20help.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15554%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15554%22%20slang%3D%22en-US%22%3E%3CP%3EI%20snapped%20up%20the%20GoPro%20Hero5%20at%20Singapore%20airport%20yesterday%20and%20was%20extremely%20pleased%20I%20waited%20this%20long%20to%20get%20a%20GoPro.%26nbsp%3B%20Today%20I%20captured%204%20videos.%3C%2FP%3E%3CP%3EBut%20when%20I%20tried%20to%20connect%20via%20USB%20to%20my%20Mac%2C%20the%20GoPro%20app%20said%20reported%20no%20media%20to%20import%20even%20though%20it%20indicated%20that%20my%20media%20was%20not%20zero.%3C%2FP%3E%3CP%3EAfter%20googling%20for%20a%20solution%2C%20I%20found%20there%20was%20an%20update%20to%20the%20firmware.%26nbsp%3B%20I%20tried%20updating%20the%20SD%20card%20physically%20on%20the%20Mac%20-%20failed%20a%20few%20times.%26nbsp%3B%20Then%20I%20tried%20connecting%20using%20my%20iPhone%20to%20the%20Hero5%20-%20it%20worked%20and%20I%20did%20the%20firmware%20update%20successsfully%20(v%2001.20).%3C%2FP%3E%3CP%3E1.%20I%20tried%20connecting%20via%20USB%20to%20my%20Mac%20-%20same%20problem%20-%20does%20NOT%20work.%3C%2FP%3E%3CP%3E2.%20So%20I%20reformatted%20the%20SD%20card%20(using%20GoPro%20%26gt%3B%20Preferences%20%26gt%3B%20Format%20SD%20card%20option).%3C%2FP%3E%3CP%3E3.%20Still%2C%20the%20connection%20via%20USB%20to%20Mac%20remain%20NOT%20working.%3C%2FP%3E%3CP%3E4.%20On%20my%20iPhone%20and%20iPad%2C%20the%20Capture%20app%20had%20no%20problems%20connecting%20to%20the%20Hero5%20and%20could%20do%20preview.%26nbsp%3B%20But%20now%20I%20cannot%20load%20to%20view%20any%20videos%20(which%20I%20took%20after%20formatting)%20on%20the%20Hero5%20when%20I%20previously%20could.%26nbsp%3B%20%3CSTRONG%3ESomething's%20wrong%20again%3C%2FSTRONG%3E.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20wasted%203%20hours%20doing%20this.%26nbsp%3B%20Is%20the%20GoPro%20really%20as%20easy%20to%20use%20as%20stated%3F%26nbsp%3B%20What%20are%20my%20options%20to%20return%20this%20for%20a%20full%20refund%20if%20it%20is%20so%20problematic%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15579%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15579%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9264%22%20target%3D%22_blank%22%3E%40swiftmesa480%3C%2FA%3E%20I%20tried%20a%20few%20times%2C%20but%20in%20the%20end%20it%20worked%20only%20after%20I%20updated%20the%20firmware%20%22manually%22%20(via%20the%20SD%20card).%3CBR%20%2F%3EAnd%20it%20worked%20on%20the%201st%20try%2C%20then.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15580%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15580%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9311%22%20target%3D%22_blank%22%3E%40lukek3265%3C%2FA%3E%20did%20you%20try%20the%20%22Reset%20connections%22%20menu%20option%20%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15585%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15585%22%20slang%3D%22en-US%22%3E%3CP%3ETest%201%3A%3C%2FP%3E%3CP%3EI%20finally%20took%20out%20the%20SD%20card%20and%20with%20the%20SD%20card%20adaptor%20plugged%20into%20the%20Mac.%26nbsp%3B%20The%20GoPro%20app%20still%20would%20NOT%20show%20any%20files%20to%20import.%26nbsp%3B%20I%20tried%20GoPro%20Studio%20app%20and%20I%20can%20SUCCESSFULLY%20see%20the%20files%20and%20import%20the%20files.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETest%202%3A%3C%2FP%3E%3CP%3EI%20put%20the%20SD%20card%20back%20into%20the%20camera%2C%20reset%20the%20connections%20and%20tried%20using%20the%20USB%20cable%20to%20the%20Mac.%26nbsp%3B%20The%20GoPro%20app%20still%20indicating%20NO%20files%20to%20import.%26nbsp%3B%20I%20jiggles%20the%20USB%20cable%20a%20bit%20and%20viola!%20there%20were%20files%20to%20import.%26nbsp%3B%20I%20clicked%20import.%26nbsp%3B%20The%20app%20hung%20-%20it%20stayed%20trying%20to%20import%20file%20138%2F5000%2B%20for%20a%20long%20time%20unmoving.%26nbsp%3B%20(I%20had%205000%2B%20files%20.jpg%20files%20because%20I%20experimented%20with%20Timelapse).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETest%203%3A%3C%2FP%3E%3CP%3EI%20took%20a%20few%20videos%20-%201080p%2C%202.7k%2C%201440%2C%204k.%26nbsp%3B%20Despite%20jiggling%20the%20USB%20cable%20to%20death%2C%20the%20GoPro%20app%20would%20NOT%20show%20any%20files%20to%20import.%26nbsp%3B%20I%20took%20out%20the%20SD%20card%20and%20with%20the%20SD%20card%20adaptor%20into%20the%20Mac%2C%20using%20the%20GoPro%20Studio%20app%2C%20I%20could%20import%20ALL%20videos%20-%201080p%2C%202.7k%2C%201440%2C%204k%20(as%20shown%20in%20the%20attached).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EConclusion%3A%3C%2FP%3E%3CP%3E1.%20The%20GoPro%20app%20is%20buggy%20with%20the%20import.%3C%2FP%3E%3CP%3E2.%20The%20USB%20cable%20or%20the%20USB%20port%20on%20the%20camera%20is%20problematic.%3C%2FP%3E%3CP%3E3.%20My%20Mac%20can%20handle%204k%20videos.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20guess%20my%20workaround%20is%20to%20take%20out%20the%20SD%20card%20and%20use%20the%20GoPro%20Studio%20app.%26nbsp%3B%20But%20I%20don't%20like%20this%20approach%20as%20I%20fear%20frequent%20removal%20of%20the%20SD%20card%20may%20damage%20it.%26nbsp%3B%20(It%20happened%20to%20the%20SD%20card%20in%20my%20BlackVue%20in-car%20camera%20-%20one%20day%20it%20just%20jammed%20on%20removal).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBased%20on%20the%20above%2C%20should%20I%20replace%20my%20Hero5%20camera%20as%20the%20USB%20port%20may%20be%20problematic%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15586%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15586%22%20slang%3D%22en-US%22%3EJust%20exchange%20it.%20Your%20going%20to%20be%20questioning%20this%20particular%20camera%20for%20the%20life%20of%20your%20ownership.%3CBR%20%2F%3EI%20assume%20you%20are%20using%20a%20recommended%20card.%3CBR%20%2F%3EWhen%20you%20get%20the%20new%20exchange%2C%20don't%20turn%20it%20on%20just%20plug%20it%20in%20to%20charge.%20While%20you're%20waiting%20for%20it%20to%20get%20a%20full%20charge%20download%20the%20firmware%20via%20the%20manual%20update.%3CBR%20%2F%3EWhen%20your%20camera%20is%20charged%20pop%20in%20the%20SD%20card%20and%20let%20it%20update.%20Once%20done%20you%20can%20set%20up%20your%20pairing.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15588%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15588%22%20slang%3D%22en-US%22%3EIf%20I%20was%20you%20I'd%20try%20it%20on%20another%20computer%20before.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15605%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15605%22%20slang%3D%22en-US%22%3E%3CP%3EI%20found%20this%20solution%20on%20similar%20topic%2C%20and%20this%20fixed%20my%20problem.%20Make%20sure%20you%20are%20using%20the%20Quick%20for%20Desktop%20App%2C%20NOT%20the%20old%20GoPro%20for%20Desktop%20App.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-15811%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-15811%22%20slang%3D%22en-US%22%3E%3CP%3EThat%20was%20a%20very%20good%20catch.%26nbsp%3B%20I%20did%20not%20realize%20I%20was%20using%20the%20outdated%20GoPro%20app%20-%20one%20of%20the%20links%20to%20download%20Quik%20took%20me%20instead%20to%20download%20both%20GoPro%20app%20and%20GoPro%20Studio%20app.%26nbsp%3B%20I%20have%20now%20correctly%20downloaded%20Quik%2C%20installed%20it%20and%20got%20it%20to%20unload%20the%20movies%20and%20pictures%20on%20my%20Hero5%20camera%20using%20the%20USB%20cable%20%3CIMG%20class%3D%22emoticon%20emoticon-smileyhappy%22%20id%3D%22smileyhappy%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-happy.png%22%20alt%3D%22Smiley%20Happy%22%20title%3D%22Smiley%20Happy%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20conclusion%3A%3C%2FP%3E%3CP%3E1.%20There%20was%20nothing%20wrong%20with%20the%20USB%20cable.%3C%2FP%3E%3CP%3E2.%20There%20was%20everything%20wrong%20with%20the%20GoPro%20app%20-%20I%20should%20be%20using%20the%20Quik%20app%20instead.%3C%2FP%3E%3CP%3E3.%20There%20was%20nothing%20wrong%20with%20the%20type%20of%20movie%20setting%20I%20used%20-%204k%2C%202.7k%2C%201080p%2C%20720p.%3C%2FP%3E%3CP%3E4.%20There%20was%20nothing%20wrong%20with%20my%20Mac.%3C%2FP%3E%3CP%3E5.%20There%20was%20nothing%20wrong%20with%20my%20SD%20card.%26nbsp%3B%20(GoPro%20chat%20agent%20suggested%20I%20replace%20my%20SanDisk%20Extreme%20Pro%2064GB%20with%20SanDisk%20Extreme%20Plus%2064GB).%3C%2FP%3E%3CP%3E6.%20%3CFONT%20color%3D%22%233366FF%22%3E%3CSTRONG%3EThis%20community%20is%20awesome%3C%2FSTRONG%3E%3C%2FFONT%3E.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-16902%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16902%22%20slang%3D%22en-US%22%3E%3CP%3EAnyone%20else%20had%20this%20problem%20come%20up.%3F%20%26nbsp%3BI%20have%20upgraded%20my%20Gopro%20Hero5%20to%20the%201.20%20update.%20%26nbsp%3BSame%20problem%20as%20you%20guys%20wifi%20not%20available%20and%20no%20name%20or%20password%20shows%20up.%20%26nbsp%3BHave%20tried%20factory%20resetting%20the%20camera%20and%20also%20reset%20connections%20but%20still%20nothing.%20%26nbsp%3BThe%20blue%20light%20flashes%20like%20crazy%20on%20the%20front%20of%20the%20camera%20when%20i%20turn%20it%20on.%20%26nbsp%3BSo%20frustrating%20as%20I%20only%20bought%20the%20new%20camera%20yesterday.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-16918%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16918%22%20slang%3D%22en-US%22%3E%3CP%3EOMG!%20So%20annoying%20!%3C%2FP%3E%3CP%3EAfter%20reading%20all%20the%20grief%20with%20the%20same%20issues%20then%20this!%20Doh!%3C%2FP%3E%3CP%3EThanks%20epicwave586...%3C%2FP%3E%3CP%3EIf%20we%20all%20downloaded%20Quick%20like%20it%20says%20on%20the%20side%20of%20the%20tin%20then%20maybe%20many%20of%20these%20issue%20would%20never%20be%20causing%20such%20despair.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-16986%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16986%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20frustrating.%20%26nbsp%3BCant%20get%20the%20hero%205%20to%20work%20when%20plugged%20into%20the%20PC%20and%20wifi%20will%20not%20start%20on%20it.%20%26nbsp%3BI%20have%20only%20had%20this%20camera%20for%20a%20day%20so%20might%20be%20time%20to%20send%20it%20back%20for%20a%20refund.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-16991%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16991%22%20slang%3D%22en-US%22%3E%3CP%3EWhat%20are%20your%20settings%20in%20Quik%20for%20desktop%3F%20Is%20it%20set%20to%20auto%20download%3F%20Also%2C%20are%20you%20on%20the%20latest%20firmware%20update%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-16993%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16993%22%20slang%3D%22en-US%22%3E%3CP%3EThats%20the%20thing%20I%20cant%20get%20the%20PC%20to%20recognise%20it%20so%20it%20will%20not%20work%20with%20Quik.%20%26nbsp%3BI%20am%20on%20version%201.20%20after%20updating%20manually%20but%20the%20wifi%20just%20keeps%20saying%20its%20not%20ready%20try%20again%20later%20and%20the%20PC%20wont%20recognise%20the%20camera%20when%20it%20is%20plugged%20in.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17684%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17684%22%20slang%3D%22en-US%22%3E%3CP%3Esame%20problem%20help%20please%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-17949%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-17949%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20Problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Erepeating%20steps%20from%20the%20%22marked%20as%20solution%22%20do%20not%20resolve%20the%20issue%20for%20me.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-18025%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-18025%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20been%20having%20this%20USB%20problem%20for%20like%206%20months%20with%20my%20Hero%204%20Black.%20It%20used%20to%20work%20fine%20before%20that.%20Now%20I%20get%20the%20Hero%205%20Black%20and%20have%20the%20same%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20insert%20the%20micro%20SD%20when%20Quik%20is%20open%20with%20a%20card%20reader%2C%20it%20is%20detected%20as%20the%20camera's%20card%20and%20starts%20transfering%20to%20my%20computer.%20I've%20tried%20deleting%20the%20drivers%20with%20no%20luck.%20It%20is%20always%20detected%20as%20a%20MTP%20media%20device%20and%20named%20stillimage%20in%20device%20manager%20on%20windows%2010.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHaving%20to%20remove%20the%26nbsp%3BSD%20Card%20every%20time%20I%20want%20to%20transfer%20to%20my%20computer%20is%20starting%20to%20get%20annoying.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20have%20the%20older%20Hero%20Session%20and%20do%20not%20have%20this%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-18028%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-18028%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F10343%22%20target%3D%22_blank%22%3E%40natasatan%3C%2FA%3E%3C%2FP%3E%3CP%3EI'll%20have%20to%20play%20around%20with%20this%20when%20I%20get%20home.%20%26nbsp%3BI%20know%20GoPro%20changed%20the%20way%20the%20Hero4%20and%20Hero5%20cameras%20are%20recognized%20so%20they%20are%20no%20longer%20seen%20as%20a%20drive%20but%20unlike%20you%2C%20I%20find%20having%20my%20camera%20tethered%20to%20my%20computer%20annoying%20so%20I%20always%20use%20the%20USB%20card%20reader.%20%26nbsp%3BI%20know%20I've%20connected%20my%20Hero4%20Silver%20without%20issues%20but%20haven't%20tried%20my%20Hero5.%26nbsp%3BThe%20issue%20seems%20to%20be%20with%20Windows%2010%20and%20MTP%20(Media%20Transfer%20Protocol).%20%26nbsp%3BI've%20seen%20lots%20of%20post%20elsewhere%20regarding%20this%20but%20it%20is%20usually%20in%20regards%20to%20a%20mobile%20device%20or%20phone.%20%26nbsp%3BIt%20might%2C%20and%20this%20is%20a%20big%20MIGHT%2C%20help%20if%20you%20disable%20wi-fi%20before%20connecting%20your%20camera.%20%26nbsp%3BAlso%2C%20make%20sure%20you%20have%20the%20latest%20updates%20and%20device%20drivers%20on%20your%20computer.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-18029%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-18029%22%20slang%3D%22en-US%22%3E%3CP%3EAll%20firmwares%20are%20up%20to%20date%20and%20I%20always%20turn%20off%20wifi%20before.%20I%20have%20tried%20every%20combinations%20possible%20to%20get%20it%20to%20be%20recognised%20with%20the%20right%20drivers.%20I%20do%20believe%20that%20it%20might%20be%20a%20windows%2010%20problem.%20I%20can't%20say%20100%25%20but%20I%20think%20it%20was%20after%20a%20windows%2010%20insider%20update%20about%206%20months%20ago%2C%20but%20don't%20take%20my%20word%20on%20that.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20not%20tested%20them%20on%20another%20computer%2C%20but%20the%20fact%20that%20both%20my%20Hero%204%20and%205%20have%20the%20exact%20same%20issue%20with%20USB%20sure%20seem%20to%20point%20towards%20a%20operating%20system%2Fdrivers%20error.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%2C%20in%20device%20manager%20when%20checking%20the%20propertied%20of%20the%20%22still%20image%22%20portable%20device%20(with%20a%20exclamation%20point)%2C%20I%20get%20this%20error%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22This%20device%20is%20not%20configured%20correctly.%20(Code%201)%3C%2FP%3E%3CP%3EA%20service%20installation%20section%20in%20this%20INF%20is%20invalid.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3ETo%20find%20a%20driver%20for%20this%20device%2C%20click%20Update%20Driver.%22%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-18040%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-18040%22%20slang%3D%22en-US%22%3E%3CP%3EI%20typed%20MTP%20inf%20in%20my%20google%20search%20bar%20and%20a%20page%20of%20Windows%20trouble%20shooting%20came%20up.%20I%20don't%20have%20time%20to%20research%20it%20right%20now%2C%20but%20if%20you%20can%20find%20the%20associated%20inf%20file%2C%20rename%20or%20delete%20it.%20Windows%20should%20automatically%20reinstall%20a%20new%20version.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-19626%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-19626%22%20slang%3D%22en-US%22%3E%3CP%3EBump%20for%20response%20from%20GoPro%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21079%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21079%22%20slang%3D%22en-US%22%3E%3CP%3ESolved%20my%20problem.%20GoPro%20could%20make%20this%20answer%20more%20available%20to%20help%20folks%20in%20the%20same%20situation.%20You%20need%20to%20manually%20update%20the%20firmware%20before%20connecting%20to%20Windows%2010.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21285%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21285%22%20slang%3D%22en-US%22%3E%3CP%3EG'day%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20the%20same%20problem%20with%20my%20new%20Session%205%2C%20and%20have%20done%20all%20the%20suggested%20fault%20finding%20with%20no%20luck.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20is%20interesting%20is%20that%20I%20have%20a%20laptop%20running%20the%20latest%20version%20of%20Windows%20Insider%20and%20it%20recognises%20the%20camera%20straight%20away.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJase%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21287%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21287%22%20slang%3D%22en-US%22%3ESame%20for%20my%20Surface%20Pro%204.%20Too%20bad%20there%20isn't%20a%20Windows%20App%20for%20this%20camera.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-22487%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-22487%22%20slang%3D%22en-US%22%3E%3CP%3EI%20manually%20updated%20the%20firmware%20and%20still%20will%20not%20connect%20over%20usb.%20When%20you%20turn%20the%20camera%20on%20it%20says%20USB%20on%20the%20lcd%20screen%20and%20then%20goes%20to%20the%20camera%20view.%20Nothing%20shows%20up%20in%20quik.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-22823%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-22823%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20has%20been%20mentioned%20by%20some%20others%2C%20always%20be%20sure%20to%20run%20an%20update%20to%20the%20camera%20if%20you're%20running%20into%20trouble.%20(The%20manual%20update%20is%20the%20only%20one%20you%20can%20do%20if%20the%20camera%20is%20already%20on%20the%20latest%20firmware.)%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAdditionally%2C%20it's%20a%20good%20idea%20to%20test%20on%20another%20computer%20and%20with%20a%20different%20cable%20to%20isolate%20where%20the%20issue%20is%20coming%20from.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERunning%20a%20Factory%20Reset%20on%20the%20camera%20(the%20last%20option%20in%20the%20Preferences%20menu)%20can%20also%20help%20in%20a%20situation%20like%20this.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-22831%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-22831%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20manually%20updated%20to%20the%20latest%20firmware%2C%20however%20my%20Session%205%20still%20won't%20connect.%20Camera%20is%20recognised%20instantly%20by%20a%20laptop%20running%20Windows%20Insider%20but%20will%20not%20link%20to%20a%20production%20Windows%2010%20PC.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20hard%20can%20it%20be%20to%20get%20this%20right%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20title%3D%22Error.jpg%22%20alt%3D%22Error.jpg%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F1408iA8557C2AAEBD5E4E%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D-1%22%20border%3D%220%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-24338%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-24338%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here%2C%20got%20brand%20new%20Hero5%20Session%20for%20my%20B-day%20yesterday%20and%20Win10%20does%20not%20recognize%20it%20(Canadian%20sold%20model).%3C%2FP%3E%3CP%3EUpdated%20firmware%20and%20same%20issue%20MTP%20device%20error.%20Spent%20entire%20day%20today%20trying%20to%20set%20it.%20If%20SD%20card%20plugged%20in%20the%20PC%20it%20automatically%20starts%20the%20Quik%20and%20sees%20is%20as%20the%20storage%20card%20from%20GoPro%2C%20when%20in%20camera%2C%20the%20USB%20device%20is%20not%20recognized.%3C%2FP%3E%3CP%3ELove%20the%20game%20when%20M%24%20blames%20the%20vendors%20and%20vendors%20blame%20M%24%20for%20issues...%3C%2FP%3E%3CP%3EDissapointed%20with%20the%20lack%20of%20apps%20for%20Windows10%20phone%20as%20well.%20Discriminating%20Win%20phone%20users%2C%20overrated%2C%20overpaid%2C%20hyped%20product...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EF%20A%20I%20L%20!%20!%20!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-24940%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-24940%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Session%205%20miraculously%20starting%20being%20recognised%20by%20Windows%2010%20after%20the%20latest%20OS%20update.%20Wonder%20if%20the%20complaint%20I%20made%20to%20Microsoft%26nbsp%3Bhad%20something%20to%20do%20with%20it%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26169%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26169%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20a%20similar%20problem%20on%20Win%2010%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EQuick%20doesn't%20recognise%20the%20Hero5.%20all%20the%20controls%20in%20the%20menus%20are%20still%20greyed%20out%20(inactive)%3C%2FLI%3E%3CLI%3EHero%205%20recognised%20by%20win10%20%22Select%20what%20happens%20to%20this%20device%22.%20I%20can%20get%20files%20in%20explorer%20etc%3C%2FLI%3E%3CLI%3EUSB%20driver%20removed%20and%20reinstalled%20in%20autoplay%2C%20connected%20devices.%3C%2FLI%3E%3CLI%3EWin%2010%20updates%20checked%20and%20up%20todate.%3C%2FLI%3E%3CLI%3EQuick%20re-installed%203%20times.%3C%2FLI%3E%3CLI%3EDifferent%20usb%20port%20used%3C%2FLI%3E%3CLI%3E%3CP%3E%26nbsp%3BDone%20a%20factory%20reset%20on%20the%20Hero5%20and%20now%20Quick%20auto%20opens%20but%20all%20the%20controls%20in%20the%20menus%20are%20still%20greyed%20out%20(inactive)%3C%2FP%3E%3CBR%20%2F%3E%3CBR%20%2F%3EQuick%202.1.0.4643Hero5%2001.55%3C%2FLI%3E%3C%2FUL%3E%3CP%3EHowever%20I%20can't%20find%20any%20driver%20details%20in%20device%20manager.%20Should%20I%20see%20something%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPete%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26172%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26172%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3E%22Select%20what%20happens%20to%20this%20device%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWhat%20do%20you%20select%20when%20you%20get%20this%20message%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26188%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26188%22%20slang%3D%22en-US%22%3E%3CP%3EWell%20I've%20%22fixed%22%20this.%20Not%20so%20much%20fixed%20it%20but%20found%20out%20the%20cause%20of%20the%20problem.%20The%20Quik%20startup%20screen%20image%20is%20too%20big%20for%20my%20screen%20however%26nbsp%3B%20it%20is%201980x1080.%20It%20was%20only%20after%20I%20selected%20%22restore%20down%22%20rather%20than%20the%20%22Close%22%20X%20that%20the%20screen%20resized%20and%20I%20found%20the%20controls%20at%20the%20bottom%20of%20the%20screen.%20After%20logging%20in%20all%20was%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20would%20be%20usefull%20if%20the%20jump%20to%20the%20registration%2Flogon%20screen%20was%20in%20the%20menus%20on%20the%20menu%20bar.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPete%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26190%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26190%22%20slang%3D%22en-US%22%3EI%20had%20the%20same%20issue%20with%20windows%20not%20finding%20any%20new%20files%20on%20the%20hero5.%3CBR%20%2F%3EWhen%20this%20happens%20I%20disconnect%20the%20USB%20cable%2C%20then%20on%20the%20hero5%20I%20bring%20up%20the%20preferences%20menu%2C%20then%20reconnect%20the%20USB%20and%20it%20suddenly%20finds%20the%20new%20files.%20Seems%20to%20work%20eveytime%20I%20have%20this%20issue.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26616%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26616%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem...%20It%20says%20unknown%20device%20in%20device%20manager%2C%20why%20cant%20we%20just%20download%20drivers%3F%3C%2FP%3E%3CP%3E%26nbsp%3BThe%20card%20reader%20is%20no%20solution%2Cbeacause%20we%20have%20to%20open%20the%20battery%20door%20everytime%20we%20want%20the%20videos%2C%20with%20time%20we%20may%20broke...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26627%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26627%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F15742%22%20target%3D%22_blank%22%3E%40mallaiku%3C%2FA%3E%20-%20Are%20you%20using%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fshop.gopro.com%2Fsoftwareandapp%2Fquik-%257C-desktop%2FQuik-Desktop.html%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EQuik%20for%20Desktop%3C%2FA%3E%26nbsp%3Bto%20import%20your%20content%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26681%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26681%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97%22%20target%3D%22_blank%22%3E%40jefft%3C%2FA%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F15742%22%20target%3D%22_blank%22%3E%40mallaiku%3C%2FA%3E%20-%20Are%20you%20using%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fshop.gopro.com%2Fsoftwareandapp%2Fquik-%257C-desktop%2FQuik-Desktop.html%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EQuik%20for%20Desktop%3C%2FA%3E%26nbsp%3Bto%20import%20your%20content%3F%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CSPAN%3EHello%2C%20yes%20i%20have%20it%20installed.%20But%20cannot%20import%20beacause%20windows%20dont%20recognize%20gopro%2C%20first%20identify%20as%20%22stillmanager%22%20then%20i%20update%20driver%20and%20windows%20identify%20%22%20MTP%20device%22%20as%20unknown.%20Its%20very%20Annoying%2C%20a%20device%20that%20costs%20so%20much%2C%20have%20this%20simple%20problem.%3CBR%20%2F%3EHello%2C%20yes%20i%20have%20it%20installed.%20But%20cannot%20import%20beacause%20windows%20dont%20recognize%20gopro%2C%20first%20identify%20as%20%22stillmanager%22%20then%20i%20update%20driver%20and%20windows%20identify%20%22%20MTP%20device%22%20as%20unknown.%20Its%20very%20Annoying%2C%20a%20device%20that%20costs%20so%20much%2C%20have%20this%20simple%20problem.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26754%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26754%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20this%20the%20path%20to%20the%20drivers%3F%3F%3CBR%20%2F%3E%3CBR%20%2F%3EC%3A%5CProgram%20Files%20(x86)%5CGoPro%5CTools%5CDrivers%5CWiFiBacPac%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThey%20dont%20work...%3C%2FP%3E%3CP%3EI%20am%20starting%20to%20hate%20my%20gopro%2C%20is%20this...the%20goprostudio%20crashes....%20its%20awfull!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26757%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26757%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F15742%22%20target%3D%22_blank%22%3E%40mallaiku%3C%2FA%3E%20-%20Quik%20for%20Desktop%20should%20import%20automatically.%20You%20won't%20need%20to%20have%20Windows%20recognize%20the%20GoPro%20through%20the%20traditional%20methods%20like%20File%20Manager.%20It%20may%20be%20easiest%20to%20just%20contact%20one%20of%20our%20Support%20reps%20directly%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20and%20we'll%20walk%20you%20through%20the%20process.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-26772%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-26772%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20PC%20started%20recognising%20the%20Session%205%20after%20a%20MS%26nbsp%3BOS%20update%2C%20however%20now%20it%20is%20back%20to%20its%20old%20tricks%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESummary%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%26nbsp%3B%26nbsp%3B%20The%20problem%20is%20exactly%20as%20everyone%20describes%3B%3C%2FP%3E%3CP%3E2.%26nbsp%3B%26nbsp%3B%20It%20has%20existed%20since%20at%20least%20the%20Session%204%20according%20on-line%20forums%3B%3C%2FP%3E%3CP%3E3.%26nbsp%3B%26nbsp%3B%20We%20have%20all%20tried%20everything%20your%20techs%20can%20suggest%2C%20and%20more%3B%3C%2FP%3E%3CP%3E4.%26nbsp%3B%26nbsp%3B%20And%20yes%2C%20it%20is%20bloody%20annoying!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERecommendation%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGet%20on%20the%20phone%20to%20Microsoft%20and%20sort%20this%26nbsp%3B**bleep**%20out%20pronto.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27744%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27744%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20also%20having%20this%20issue.%20%26nbsp%3BI%20had%20to%20remove%20the%20card%20from%20H5B%20and%20insert%20it%20via%20an%20adapter%20on%20the%20laptop.%20%26nbsp%3Bannoying%20really.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eso%20far%20my%20h5b%20has%20no%20issues%20with%20the%20current%20v1.55%20and%20my%20w10%20is%20up%20to%20date.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-29043%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-29043%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20this%20happening.%20%26nbsp%3BI%20have%20version%201.55%20firmware.%20%26nbsp%3BI%20could%20see%20my%20camera%2C%20but%20not%20the%20files.%20%26nbsp%3BBut%20I%20knew%20they%20were%20there%20because%20I%20could%20play%20them%20from%20the%20camera.%20%26nbsp%3BI%20downloaded%20GoPro%20Quik%20and%20it%20saw%20the%20files%20immediately.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-29483%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-29483%22%20slang%3D%22en-US%22%3EI%20have%20this%20problem%20with%20v1.55.%20My%20gopro%20not%20recognize%20in%20windows%2010.%20Stillimage.%20Solution%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-29796%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-29796%22%20slang%3D%22en-US%22%3E%3CP%3EHere%20is%20the%20solution%3A%3C%2FP%3E%3CP%3EConnect%20the%20camera%2C%20go%20to%20the%20Device%20manager%20and%20find%20there%20your%20device%2C%20marked%20either%20as%20Unknown%20device%20or%20Stillimage.%3C%2FP%3E%3CP%3ERight-click%20on%20it%20and%20choose%20update%20the%20drivers%2C%20then%20choose%20the%20option%20for%20manual%20drivers%20selection%20and%20then%20you%20must%20go%20not%20for%20driver%20folder%20selection%2C%20but%20for%20drivers%2C%20already%20installed%20in%20the%20system.%3C%2FP%3E%3CP%3EThere%20choose%20USB%20and%20in%20next%20page%20USB-MTP(or%20something%20like%20that).%3C%2FP%3E%3CP%3EVoila!%3C%2FP%3E%3CP%3EEverything%20works%20fine%20now!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-30100%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-30100%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EConfirm%20that%20this%20solution%20works.%20I%20also%20had%20problems%20with%20Hero%205%20and%20Windows%208.1.%3C%2FP%3E%3CP%3EIn%20device%20manager%20open%20properties%20of%20your%20stillimage%20device-%26gt%3B%20update%20drivers-%26gt%3Bselect%20from%20computer-%26gt%3Bselect%20from%20list%20of%20known%20devices.%3C%2FP%3E%3CP%3EI%20had%20two%20MTP%20USB%20devices%20on%20the%20list%20and%20have%20chosen%20the%20second%20one.%20After%20that%20Hero%205%20was%20finally%20recognised%20by%20the%20system.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-30818%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-30818%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%3CBR%20%2F%3EI%20have%20a%20new%20gopro%205%20Session%3CBR%20%2F%3Eand%20the%20computer%20does%20not%20see%20it%20at%20all!%3CBR%20%2F%3EAfter%20the%20upgrade%2C%20it%20has%20become%20a%20MTC%20device.%3CBR%20%2F%3EI%20chose%20the%20driver%20manually.%20I%20reset%20the%20settings%20on%20the%20camera.%3CBR%20%2F%3EI%20upgraded%20to%20the%20manual%20mode%20and%20now%20the%20computer%20generally%20does%20not%20see%20it%20!!%3CBR%20%2F%3EThe%20camera%20is%20worth%20a%20lot!%20I%20am%20disappointed!%3C%2FP%3E%3CP%3EWhat%20to%20do%3F%3CBR%20%2F%3ETo%20pull%20out%20the%20flash%20card%20-%20it's%20bad.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31503%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31503%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F18338%22%20target%3D%22_blank%22%3E%40andreyk3553%3C%2FA%3E%20-%20After%20you%20connect%20the%20computer%20to%20the%20laptop%2C%20turn%20the%20camera%20on.%20If%20it's%20off%2C%20it%20stays%20in%20a%20charging%20mode.%20Once%20you%20turn%20it%20on%2C%20it%20will%20start%20to%20sync%20as%20long%20as%20you%20have%20%3CA%20href%3D%22https%3A%2F%2Fshop.gopro.com%2Fsoftwareandapp%2Fquik-%257C-desktop%2FQuik-Desktop.html%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EQuik%20for%20Desktop%3C%2FA%3E%20installed%20on%20your%20computer.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31701%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31701%22%20slang%3D%22en-US%22%3E%3CP%3EHad%20same%20issue%20on%20Windows%2010%20-%20oppened%20the%20Devices%20%26amp%3B%20Printers%20window%2C%20right%20clicked%20on%20the%20GOPRO%20HERO%205%20there%20and%20%22Troubleshot%22.%20Windows%20fixed%20it%20automaticaly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWindows%20broke%20it%2C%20Windows%20fixed%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWorking%20as%20it%20worked%20at%20the%20beggining%2C%20straight%20from%20the%20camera%20to%20Quik%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32517%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32517%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20it%20worked%20as%20designed%20that%20is%20exactly%20what%20it%20should%20do.%20%26nbsp%3BI%20think%20the%20point%20of%20this%20post%20it%20that%20this%20is%20not%20happening%20for%20the%20community%20involved%20in%20this%20thread.%20%26nbsp%3BI%20installed%20%22quick%22%20both%20at%20my%20work%20computer%20and%20on%20my%20home%20computer%20and%20I%20have%20yet%20to%20see%20my%20computer%20or%20quick%20app%20detect%20my%20hero%205.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32525%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32525%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20you%20plug%20your%20camera%20into%20your%20computer%20and%20view%20it%20with%20Windows%20Explorer%2C%20are%20you%20seeing%20it%20listed%20as%20MTP%20Client%20Disk%3F%20%26nbsp%3BIf%20not%2C%20the%20problem%20may%20be%20with%20the%20way%20your%20USB%20ports%20are%20set%20up.%20%26nbsp%3BYou%20will%20need%20to%20go%20to%20the%20Device%20manager%20and%20change%20the%20way%20the%20computer%20handles%20this%20type%20of%20USB%20device.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33423%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33423%22%20slang%3D%22en-US%22%3E%3CP%3EAlso%2C%20the%20best%20way%20to%20connect%20the%20camera%20to%20Windows%2010%20is%20to%20have%20it%20ON%20and%20then%20connect%20it%20to%20the%20USB%20port.%3C%2FP%3E%3CP%3EAlways%20works%20without%20need%20to%20troubleshoot!%3C%2FP%3E%3CP%3EHope%20it%20helps.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33878%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33878%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20took%20forever%20for%20Gopro%20to%20respond%20to%20my%20help%20request%20re%20this%20issue.%20This%20is%20my%20reply%20to%20them%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EOk%2C%20let's%20get%20started%20on%20this%20nightmare.%3C%2FP%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EThe%20Amazon%20order%20is%20as%20follows.%20I%20am%20retired%20in%20SE%20Asia%20so%20I%20had%20the%20camera%20shipped%20to%20my%20son%20as%20follows%2C%20and%20he%20shipped%20it%20to%20me.%20That%20incurred%20a%20cost%20of%20%2457%20to%20ship%20it%2C%20and%20another%20%2462%20to%20pay%20duty%20tax%20on%20it%20when%20it%20arrived%20here.%20That%20is%20the%20ONLY%20reason%20I%20haven't%20sent%20this%20steaming%20junk%20back%20to%20you.%20Here%20is%20the%20original%20Amazon%20order%20data%3A%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%3CFONT%20size%3D%222%22%3E%3CSPAN%3EOrder%20Details%3CBR%20%2F%3E%3C%2FSPAN%3E%3C%2FFONT%3E%3CSPAN%3EOrdered%20on%20January%2024%2C%202017%20%26nbsp%3BOrder%23%20104-0015046-6xxxxxx%3C%2FSPAN%3E%20%3CFONT%20size%3D%222%22%3E%3CSPAN%3EView%20or%20Print%20invoice%3C%2FSPAN%3E%3C%2FFONT%3E%20%3CFONT%20size%3D%222%22%3E%3CSPAN%3EShipping%20Address%3C%2FSPAN%3E%3C%2FFONT%3E%20%3CFONT%20size%3D%222%22%3E%3CSPAN%3EUnited%20States%3C%2FSPAN%3E%3C%2FFONT%3E%20%26nbsp%3B%20%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%20%3CSPAN%3EMy%20personal%20address%20in%20Thailand%20is%20as%20follows%3A%3C%2FSPAN%3E%3CDIV%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FDIV%3E%0A%3CDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EThailand%20phone%20(don't%20even%20bother%20trying%20it%20--%20it%20never%20works)%3A%20%2B66%20(0%3F)%2094984xxxx%3C%2FDIV%3E%0A%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3ESerial%20number%20for%20the%20piece%20of%20garbage%20--%20er%2C%20I%20mean%20CAMERA%2C%20is%3A%26nbsp%3Bc316132623xxxx%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20am%20attaching%20three%20pics%20of%20the%20garbage%20side%20door.%20I%20never%20found%20the%20tiny%20broken%20piece.%20I%20had%20read%20before%20I%20bought%20the%20camera%20that%20the%20side%20door%20was%20absurdly%20weak%20in%20design%20and%20that%20many%2C%20many%20people%20had%20inadvertently%20broken%20theirs.%20For%20that%20reason%20I%20treated%20the%20door%20as%20though%20it%20was%20a%20golden%20feather.%20I%20exerted%20so%20little%20force%20on%20it%20that%20it%20took%20me%2012-15%20tries%20to%20remove%20it.%20I%20was%20so%20scared%20and%20gentle%20with%20it%20that%20I%20couldn't%20bring%20myself%20to%20exert%20enough%20force%20to%20get%20it%20to%20pop%20off.%20I%20was%20that%20scared%20of%20breaking%20it.%20But%20of%20course%20it%20broke.%20Honestly%2C%20gopro%20has%20always%20been%20suspect%20in%20the%20quality%20department.%20Now%20gopro%20is%20the%20laughing%20stock%20of%20the%20world%20for%20poor%20quality.%20You%20are%20losing%20loyal%20customers%20by%20the%20tens%20of%20thousands%20for%20no%20other%20reason%20than%20that%20you%20design%20things%20stupidly.%20THAT%20will%20be%20your%20undoing%2C%20and%20unless%20you%20get%20a%20tight%20grip%20on%20the%20utter%20and%20profound%20stupidity%20of%20your%20design%20and%20software%20engineers%2C%20I%20predict%20Gopro%20won't%20last%20another%20two%20years.%20Stupidity%20is%20the%20ONLY%20reason%20you're%20going%20down.%20Even%20when%20tens%20of%20thousands%20of%20customers%20tell%20you%20and%20tell%20you%20and%20tell%20you%20until%20they%20are%20hoarse%20that%20your%20products%20are%20badly%20designed%20and%20are%20not%20working%2C%20you%20not%20only%20don't%20listen%2C%20you%20double%20down%20and%20make%20them%20worse.%20I%20suspect%20gopro%20has%20hired%20a%20gaggle%20of%20silly%20frat%20boys%20and%20girls%20who%20have%20zero%20life%20experiences%20under%20their%20belts%2C%20and%20they%20are%20costing%20you%20your%20company.%20End%20rant.%20For%20now.%20Now%20on%20to%20the%20ludicrous%20software%20issue%3A%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EWhen%20I%20got%20the%20camera%2C%20straight%20out%20of%20the%20box%2C%20I%20installed%20Quik%20and%20Studio%2C%20the%20latest%20versions%2C%20straight%20from%20your%20website%2C%20onto%20my%20windows%2010%20machine.%20Without%20updating%20the%20camera%20I%20plugged%20it%20in%20using%20the%20cable%20that%20came%20with%20it.%20It%20was%20not%20recognized%20by%20Quik%2C%20nor%20could%20it%20be%20found%20in%20device%20manager%2C%20nor%20in%20Hardware%20devices%2C%20nor%20could%20the%20camera%20be%20seen%20as%20a%20drive%20or%20any%20kind%20of%20presence%20in%20file%20manager.%20I%20knew%20then%2C%20what%20I%20was%20in%20for%20--%20yet%20another%20Gopro%20nightmare.%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20first%20swapped%20the%20cable%20and%20tried%20again.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20swapped%20the%20SD%20card%2C%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20formatted%20the%20sd%20cards%20again%20and%20again%20on%20the%20camera.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20formatted%20the%20SD%20cards%20again%20and%20again%20on%20various%20machines%2C%20using%20various%20formats%2C%20and%20tried%20them%20again%20and%20again%20on%20various%20machines.%20The%20camera%20could%20still%20not%20be%20recognized%20by%20anything.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20tried%20to%20connect%20on%20my%20windows%20xp%20machine%2C%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20tried%20my%20windows%207%20machine%2C%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20tried%20my%20windows%208%20machine%2C%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20tried%20my%20mac%20mini%2C%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20then%20updated%20the%20firmware%20on%20the%20camera%20--%20no%20luck%20on%20windows%2010%20and%20I%20repeatedly%20tried%20all%20other%20machines%20with%20all%20of%20the%20above%20variations.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20then%20verified%20that%20i%20had%20properly%20installed%20the%20firm%20ware%20update%2C%20and%20that%20appeared%20to%20have%20been%20successful%20(I%20did%20get%20the%20check%20mark%20at%20the%20end%20of%20the%20manual%20install)..%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20reset%20the%20camera%20to%20factory%20specs%20and%20tried%20again%20to%20connect%20to%20all%20machines.%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20then%20reinstalled%20the%20firmware%20update%2C%20manually%2C%20and%20got%20the%20check%20mark%20as%20always.%20I%20tried%20to%20connect%20again.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20then%20uninstalled%20quik%20from%20all%20machine%20except%20xp%20(it%20would%20never%20install%20on%20xp).%20I%20then%20tried%20to%20connect%20to%20all%20machines%20again%20using%20all%20the%20variations%20above.%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20then%20reinstalled%20quik%20on%20all%20machines%20and%20tried%20to%20connect%20to%20all%20machines%20again.%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20tried%20all%20of%20these%20things%20using%20both%20cables%20and%20both%20sd%20cards.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20uninstalled%20and%20reinstalled%20the%20usb%20drivers%20on%20all%20machines%20countless%20times%20in%20countless%20ways%2C%20and%20tried%20to%20reconnect%20to%20all%20machines.%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EBy%20now%20I%20was%20into%20this%2024%20hours.%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20had%20read%20every%20single%20scrap%20that%20gopro%20put%20out%20regarding%20this%20issue.%20I%20tried%20all%20of%20it%20countless%20times%20in%20every%20possible%20variation.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20then%20began%20researching%20on%20the%20internet%20and%20found%20that%20this%20problem%20has%20spanned%20ALL%20gopro%20cameras%20in%20ALL%20operating%20systems%20for%20many%20years%2C%20but%20it%20seems%20to%20be%20the%20worst%20with%20windows%2010%20with%20the%20Hero5.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20tried%20perhaps%20forty%20different%20remedies%20that%20were%20detailed%20on%20the%20internet%2C%20all%20without%20success.%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EAfter%20about%203%20days%20of%20this%20I%20tried%20the%20camera%20on%20the%20mac%20mini%20--%20and%20while%20no%20icon%20is%20displayed%20on%20the%20desktop%2C%20it%20is%20now%20recognized%20in%20the%20Quik%20app%20that%20is%20installed%20on%20the%20mac.%20Unfortunately%20the%20mac%20doesn't%20have%20enough%20drive%20space%20to%20even%20copy%20off%20the%20sd%20card%20contents%20of%20the%20camera%20one%20time%2C%20so%20it%20is%20useless%20in%20that%20regard.%20But%20it%20proves%20that%20the%20camera%20is%20capable%20of%20connecting%20to%20SOMETHING%2C%20if%20only%20the%20software%20is%20designed%20correctly.%20I%20have%20no%20idea%20why%20it%20wouldn't%20connect%20to%20the%20mac%20mini%20in%20dozens%20of%20attempts%20before.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20began%20appealing%20to%20gopro%20for%20help.%20Gopro%20refused%20to%20respond%20in%20any%20way%20whatsover%20for%20many%2C%20many%20days%20until%2C%20finally%2C%20now%2C%20and%20I%20hold%20virtually%20no%20hope%20whatever%20that%20you%20will%20provide%20a%20solution%20for%20this.%20I%20could%20find%20almost%20no%20instances%20across%20the%20net%20where%20you%20were%20able%20to%20make%20the%20Hero-5%20connect%20to%20anything%20when%20it%20was%20acting%20up.%20You%20just%20provide%20boilerplate%20nonsense%20that%20doesn't%20even%20begin%20to%20fix%20the%20problem%2C%20and%20your%20tech%20people%20are%20about%20as%20smart%20as%20mushrooms%20(Snowflakes%2C%20perhaps%3F).%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20have%20rolled%20back%20six%20months%20worth%20of%20updates%20on%20the%20windows%2010%20machine%20and%20tried%20again%20to%20connect.%20no%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20have%20rolled%20back%20to%20numerous%20previous%20restore%20points%2C%20from%20times%20before%20quik%20was%20ever%20introduced%20to%20the%20windows%2010%20machine.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20have%20applied%20all%20manner%20of%20%22special%22%20packs%20and%20upgrades%20available%20from%20microsoft%20for%20windows%2010.%20No%20luck.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EAll%20of%20these%20things%20represent%20the%20tip%20of%20the%20iceberg%20with%20regard%20to%20what%20I%20have%20tried.%20Absolutely%20nothing%20has%20worked.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EIn%20the%20windows%2010%20device%20manager%20it%20shows%20either%20nothing%20at%20all%2C%20or%20sometimes%20it%20shows%20a%20%22stillimage%22%20driver%20that%20is%20not%20working.%20Of%20course%2C%20OF%20COURSE%20I%20have%20uninstalled%20that%20a%20hundred%20times%2C%20tried%20updating%20it%2C%20you%20name%20it.%20Or%20sometimes%20it%20shows%20a%20faulty%20MTP%20DEVICE%20driver.%20Windows%2010%20includes%20three%20different%20MTP%20device%20drivers%2C%20all%20of%20which%20I%20have%20forced%20to%20install%20again%20and%20again%20and%20again%2C%20none%20of%20which%20work.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EIf%20I%20were%20only%20one%20of%20a%20few%20people%20having%20this%20problem%20I'd%20maybe%20rack%20it%20up%20to%20a%20rare%20faulty%20camera.%20But%20I'm%20one%20of%20tens%20of%20thousands.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EPeople%20across%20the%20net%20are%20saying%20that%20their%20cameras%20stopped%20connecting%20to%20quik%20or%20in%20any%20other%20way%20to%20windows%2010%20either%20after%20a%20windows%2010%20update%2C%20or%20after%20a%20gopro%20firmware%20update.%20But%20rolling%20back%20either%20device%20doesn't%20solve%20the%20problem.%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EGopro%20must%20find%20and%20provide%20a%20solution%2C%20or%20begin%20facing%20sanctions%20from%20the%20consumer%20affairs%20division%20of%20your%20attorney%20general.%20The%20product%20doesn't%20work.%20You%20know%20it%20doesn't%20work.%20You%20are%20steadfastly%20refusing%20to%20provide%20any%20useful%20fix.%20That's%20the%20point%20your%20profoundly%20enraged%20customers%20are%20at%20now.It's%20an%20expensive%20and%20time-consuming%20process%2C%20but%20you're%20leaving%20us%20no%20choice.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EI%20don't%20believe%20my%20particular%20camera%20is%20faulty.%20It%20doesn't%20display%20any%20of%20the%20many%2C%20many%20other%20problems%20that%20tens%20of%20thousands%20of%20angry%20customers%20are%20reporting%2C%20like%20spontaneous%20shutdowns%2C%20sd%20card%20errors%20(so%20many%20enraged%20customers%20over%20that%20one)%2C%20or%20corrupted%20back-screens%2C%20corrupted%20front%20screens%2C%20batteries%20that%20are%20dead%20in%20four%20minutes%2C%20touch-screen%20menus%20that%20jerk%20or%20don't%20respond%20at%20all%20--%20the%20list%20goes%20on%20and%20on%20and%20on%20and%20on%20--%20but%20my%20particular%20camera%20doesn't%20YET%20display%20any%20of%20those%20malfunctions.%20But%20how%20would%20I%20really%20know%3F%20I%20haven't%20actually%20gotten%20to%20USE%20it!%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3ELike%20so%20many%20others%20I%20mount%20my%20camera%20in%20a%20protective%20case.%20-Not%20YOUR%20case%2C%20a%20GOOD%20QUALITY%20case%2C%20and%20it's%20difficult%20to%20get%20the%20camera%20in%20and%20out%20of%20it.%20That%20means%20that%20it's%20a%20real%20pain%20in%20the%20arse%20to%20copy%20off%20images%20and%20footage%2C%20especially%20out%20in%20the%20field%2C%20where%20your%20camera%20was%20designed%20to%20work%2C%20by%20removing%20the%20camera%2C%20then%20removing%20the%20SD%20card%2C%20then%20inserting%20it%20into%20a%20card%20reader%2C%20then%20hoping%20(hoping)%20a%20laptop%20will%20recognize%20the%20reader%2C%20then%20manually%20copying%20the%20files%20off%2C%20then%20putting%20it%20all%20back%20together%20again.%20It's%20easy%20to%20do%20what%20your%20camera%20is%20ADVERTISED%20to%20do%20--%20namely%20to%20plug%20in%20a%20wire%20and%20take%20a%20few%20sips%20of%20coffee%20and%20then%20unplug%20the%20wire.%20What%20your%20camera%20is%20ADVERTISED%20to%20do%20is%20all%20we%20WANT%20it%20to%20do.%20Can%20you%20try%20to%20grasp%20that%20concept%3F%20Is%20it%20beyond%20the%20horsepower%20of%20your%20little%20Briggs%20and%20Stratton%20lawnmower%20brains%3F%20I%20don't%20want%20to%20be%20fiddling%20with%20a%20bunch%20of%20tiny%20parts%20and%20a%20finicky%20card%20reader%20out%20in%20the%20wind%20on%20the%20Gulf%20of%20Thailand%20just%20to%20get%20my%20files%20off%20the%20camera.%20I%20want%20it%20to%20do%20what%20it%20is%20ADVERTISED%20to%20do%20--%20to%20plug%20into%20a%20laptop%20and%20quickly%20and%20painlessly%20offload%20my%20work.%20That's%20what%20I%20paid%20you%20to%20provide.%20That's%20what%20we%20ALL%20paid%20you%20to%20provide.%20But%20you%20resolutely%20refuse%20to%20provide%20it%20and%20we're%20now%20an%20army%20of%20supremely%20pissed%20off%20peasants%20with%20torches%20and%20pitchforks%20and%20we're%20coming%20for%20your%20hides.%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EYou%20must%20make%20your%20product%20work%20as%20advertised.%20Or%20you%20must%20stop%20advertising%20it%20to%20work%20as%20such.%20Or%20you%20must%20shut%20down%20your%20business.%20Those%20are%20your%20only%20three%20choices.%20It%20seems%20to%20me%20the%20first%20one%20is%20the%20best%20solution%2C%20but%20what%20do%20I%20know%3F%20Maybe%20you're%20all%20a%20bunch%20of%20Satanic%20Worshippers%20and%20it%20is%20your%20intended%20design%20plan%20to%20make%20a%20product%20that%20is%20SUPPOSED%20to%20annoy%20and%20frustrate%20and%20enrage%2C%20and%20in%20your%20board%20meetings%20you%20laugh%20and%20howl%20at%20how%20successful%20you've%20been.%20Some%20of%20us%2C%20given%20the%20astounding%20failure%20of%20so%20many%20of%20your%20products%2C%20are%20actually%20beginning%20to%20wonder%20if%20that's%20the%20kind%20of%20company%20we're%20up%20against%2C%20because%20we%20can't%20believe%20that%20even%20mentally%20retarded%20five%20year%20olds%20could%20accidentally%20make%20any%20product%20so%20stunningly%20and%20profoundly%20non-functional%20and%20flawed.%20You%20folks%20take%20the%20cake.%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EAnd%20yes%2C%20this%20is%20posted%20publicly%20and%20I%20hope%20it%20costs%20you%20sales%2C%20and%20I%20hope%20that%20loss%20in%20sales%20translates%20into%20Gopro%20firing%20the%20imbeciles%20that%20you%20have%20designing%20this%20crap%2C%20and%20hiring%20on%20a%20team%20of%20crazy%20lings%20(monkeys)%2C%20because%2C%20with%20God%20as%20my%20witness%2C%20I%20swear%20they'd%20make%20better%20stuff.%20Of%20course%20that's%20just%20my%20opinion.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3ENOW%20GIVE%20ME%20A%20FIX%20FOR%20MY%20CAMERA.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EBut%20I%20know....I%20KNOW%20you%20won't.%3C%2FDIV%3E%0A%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33881%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33881%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F20090%22%20target%3D%22_blank%22%3E%40scottn3308%3C%2FA%3E%3A%20We%20know%20how%20you%20feel%20...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENevertheless%2C%20I%20wont%20expect%20so%20much%20GoPro%20guys%20showing%20up%20here%20to%3C%2FP%3E%3CP%3Ea)%20either%20read%20your%20pos%3C%2FP%3E%3CP%3Eor%3C%2FP%3E%3CP%3Eb)%20even%20provide%20feedback%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMost%20of%20the%20folks%20here%20(if%20not%20any%20at%20all)%20are%20users%20as%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33888%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33888%22%20slang%3D%22en-US%22%3EI%20think%20he%20just%20wanted%20to%20share%20his%20vented%20frustration.%20While%20I%20disagree%20with%20many%20of%20the%20assertions%20and%20know%20that%20many%20are%20wrong%2C%20I%20still%20hope%20he%20gets%20the%20help%20he%20needs.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33905%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33905%22%20slang%3D%22en-US%22%3E%3CP%3EI%20guess%20gopro%20doesnt%20deserve%20the%20clients%20they%20have.%3C%2FP%3E%3CP%3EI%20changed%20from%20a%20SJCAM%2C%20100%25%20china%2C%20and%20i%20didnt%20remeber%20of%20having%20any%20problem...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34664%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34664%22%20slang%3D%22en-US%22%3E%3CP%3EStill%20doesn't%20work%20for%20me.%20%26nbsp%3BAny%20suggestions%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34672%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34672%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F20512%22%20target%3D%22_blank%22%3E%40joethos%3C%2FA%3E%3C%2FP%3E%3CP%3EI%20assume%20you%20mean%20with%20any%20program%20and%20not%20just%20through%20Quik.%20%26nbsp%3BIf%20that's%20the%20case%2C%20it%20might%20have%20something%20to%20do%20with%20the%20MTP%20connection%20settings%20on%20your%20USB%20com%20port.%20%26nbsp%3BIf%20you%20are%20using%20Windows%2010%20this%20is%20a%20very%20common%20issue%20but%20usually%20can%20be%20found%20on%20message%20boards%20regarding%26nbsp%3Bmobile%20devices%20not%20being%20recognized.%20%26nbsp%3BI%20don't%20know%20what%20the%20exact%20fix%20is%20for%20Hero5%20but%20there%20are%20hundreds%20of%20post%20of%20other%20devices%20having%20issues%20as%20well.%20%26nbsp%3BYou%20can%20always%20try%20deleting%20and%20then%20reinstalling%20the%20device%20driver%20and%20also%20checking%20to%20see%20if%20the%20connection%20is%20set%20up%20to%20be%20MTP%20or%20PTP.%20%26nbsp%3BYou%20want%20it%20on%20MTP.%20%26nbsp%3BI%20wish%20I%20had%20more%20information%20for%20you.%20%26nbsp%3BYou%20might%20want%20to%20send%20an%20email%20to%20the%20GoPro%20Support%20Team%20and%20see%20what%20they%20have%20to%20say.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34676%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34676%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20blows%20me%20up%20when%20people%20take%20time%20to%20reply%20to%20this%20and%20many%20other%20support%20tech%20forums%2C%20with%20hundereds%20of%20words%2C%20bringing%20nothing%20new%20or%20usefull...%20Do%20you%20really%20think%20your%20broad%20%22instructions%22%20or%20general%20MS%2FGoPro%20KBs%20that%20do%20not%20work%20haven't%20be%20tried%2Fexplained%20and%2For%20discussed%20already%20in%20the%20previous%2010%20pages%20of%20this%20topic%3F%20Really%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34677%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34677%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F14116%22%20target%3D%22_blank%22%3E%40nash019%3C%2FA%3E%3C%2FP%3E%3CP%3EWow%2C%20hope%20you're%20ok.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34679%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34679%22%20slang%3D%22en-US%22%3E%3CP%3ENow%20you%20making%20me%20poluting%20the%20same%20space%20as%20you%2C%20by%20replying%20to%20your%20post.%20I%20am%20very%20well%20thank%20you%2C%20I%20follow%20this%20thread%20from%20the%20bigining%20and%20I%20can%20say%20your%20prevous%20%22instruction%22%20post%20did%20not%20bring%20anything%20new%20to%20help%20many%20of%20us%20with%20the%20stupid%20problem%20the%20GoPro%20doesn't%20even%20want%20to%20address...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34687%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34687%22%20slang%3D%22en-US%22%3EI%20have%20been%20following%20this%20thread%20for%20a%20while%20too%20and%20have%20tried%20so%20many%20ways%20and%20lost%20hours%20trying%20to%20fix%20this.%20There%20seems%20to%20be%20no%20fix%20other%20than%20using%20a%20card%20reader.%20I%20have%20to%20agree%20that%20the%20solutions%20suggested%20are%20not%20helping%20at%20all%20and%20do%20not%20address%20this%20specific%20and%20very%20common%20problem.%20Gopro%20really%20needs%20to%20take%20time%20and%20fix%20this.%20My%20hero%204%20and%20hero%205%20have%20this%20issue%20while%20my%20older%20session%20works%20fine.%20But%20my%20hero%204%20did%20work%20a%20while%20ago%20on%20windows%2010.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34711%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34711%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20response.%20%26nbsp%3BI%20did%20mean%20Quik.%20%26nbsp%3BI%20tried%20everying%20on%20this%20thread%20including%20deleting%20an%20starting%20new.%20%26nbsp%3BToday%20I%20manually%20uploaded%20updates%20and%20now%20it%20seem%20to%20work%20with%20Quik%20and%20my%20Iphoto%20on%20Mac.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34716%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34716%22%20slang%3D%22en-US%22%3E%3CP%3EUpdate.%202%2F26%2F2017%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3BI%20did%20the%20manual%20update%20to%20my%20new%20Hero%205%20using%20a%20sd%20card%20and%20the%20update%20file%20from%20GoPro.%20%26nbsp%3BIt%20was%20then%20reconized%20by%20my%20computer%20and%20the%20capture%20program.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34735%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34735%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20no.%20%26nbsp%3BIf%20the%20GoPro%20program%20on%20the%20computer%20include%20drivers%20in%20the%20background%20maybe%20try%20uninstalling%20the%20program%20using%20windows%20unistall%20and%20then%20reinstalling%20to%20be%20sure%20you%20have%20the%20most%20up%20to%20date%20driver%20and%20then%20do%20another%20manual%20update%20on%20the%20GoPro%20to%20be%20sure%20it%20updated%20correctly.%20%26nbsp%3BMy%20problem%20was%20the%20computer%20did%20not%20see%20it%20all%20and%20I%20could%20not%20even%20do%20an%20update%20from%20the%20program%20becuase%20it%20did%20not%20show%20up.%20%26nbsp%3BOnce%20I%20did%20the%20update%20by%20downloading%20the%20update%20to%20the%20sd%20card%20and%20powering%20on%20the%20camera%2C%20then%20I%20plugged%20the%20camera%26nbsp%3Binto%20the%20usb%20the%20computer%20recognized%20it%20as%20a%20gopro%20before%20I%20even%20opened%20the%20gopro%20program.%20%26nbsp%3BSorry%2C%20wish%20they%20had%20more%20universal%20firmware%20to%20start%20with%20so%20it%20was%20not%20so%20much%20hastle.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-35140%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-35140%22%20slang%3D%22en-US%22%3E%3CP%3Esame%20issue%20out%20of%20the%20box%2C%20fixed%20with%20latest%20fw%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36443%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36443%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20driver%20had%20installed%20on%20my%20PC.%20Fixed%20the%20connection%20problem%20I%20was%20having%20with%20a%20phone%20and%20the%20Session%205.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_10-hardware%2Fafter-installing-a-driver-update-microsoft-wpd%2F9f900903-50d8-4935-939d-5dbf8d6bd1d0%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_10-hardware%2Fafter-installing-a-driver-update-microsoft-wpd%2F9f900903-50d8-4935-939d-5dbf8d6bd1d0%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36454%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36454%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F12228%22%20target%3D%22_blank%22%3E%40jaseoz%3C%2FA%3E%26nbsp%3BThank%20you%20so%20much!!!%20I%20have%20tried%20every%20other%20possible%20way%20and%20nothing%2C%20I%20mean%20NOTHING%20worked.%20Now%20both%20my%20Hero%204%20Black%20and%20Hero%205%20are%20fully%20recognised%20again%20by%20the%20computer%20and%20Quik.%20I%20had%20to%20manually%20delete%20the%20driver%20as%20indicated%20in%20the%20post%2C%20reboot%2C%20plug%20gopro%20and%20tadaaa!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOnce%20again%2C%20THANK%20YOU%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F12228%22%20target%3D%22_blank%22%3E%40jaseoz%3C%2FA%3E%26nbsp%3B!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20class%3D%22emoticon%20emoticon-heart%22%20id%3D%22heart%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_heart.png%22%20alt%3D%22Heart%22%20title%3D%22Heart%22%20%2F%3E%3CIMG%20class%3D%22emoticon%20emoticon-heart%22%20id%3D%22heart%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_heart.png%22%20alt%3D%22Heart%22%20title%3D%22Heart%22%20%2F%3E%3CIMG%20class%3D%22emoticon%20emoticon-heart%22%20id%3D%22heart%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_heart.png%22%20alt%3D%22Heart%22%20title%3D%22Heart%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37383%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37383%22%20slang%3D%22en-US%22%3E%3CP%3EYES!%20This%20works%20%3A)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37668%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37668%22%20slang%3D%22en-US%22%3E%3CP%3EYup!%20Works!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37729%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37729%22%20slang%3D%22en-US%22%3E%3CP%3Ethat%20doesnt%20work%20at%20all%20for%20me...%20my%20gopro%20is%20upto%20date%20but%20there%20is%20a%20definite%20issue%20and%20not%20just%20with%20WIN10%3C%2FP%3E%3CP%3EIm%20using%20WIN8.1%20and%20im%20also%20having%20MTP%20Driver%20issues...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37730%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37730%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20does%20not%20work%20for%20me...I%20am%20using%20WIN%208.1%20but%20this%20problem%20is%20not%20just%20about%20what%20Windows%20update%20happened%20for%20MTP%20devicesIve%20tested%20my%20Gopro%205%20on%20a%20lot%20of%20different%20computers%20now...%20all%20are%20having%20the%20same%20problem%3C%2FP%3E%3CP%3Edevice%20manager%20-%20portable%20devices%20-%20still%20image%20etc%3C%2FP%3E%3CP%3EI%20managed%20to%20fix%20one%20laptop%20by%20messing%20about%20with%20drivers%20but%20it%20was%20not%20easy%20and%20no%20support%20from%20Gopro%20made%20any%20difference%20at%20all.Now%20i%20have%20wasted%20the%20entire%20weekend%20trying%20to%20get%20my%20computer%20to%20recognize%20the%20gopro%3C%2FP%3E%3CP%3EGopro%20your%20stock%20price%20is%20falling....%20get%20it%20fixed%20quickly%20please...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37741%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37741%22%20slang%3D%22en-US%22%3E%3CP%3EWorked%20for%20me!!%20After%20the%20mentioned%20steps%20the%20device%20driver%20was%20still%20not%20installed.%20Updated%20the%20device%20driver%20and%20the%20correct%20driver%20was%20installed...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38165%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38165%22%20slang%3D%22en-US%22%3E%3CP%3Emine%20does%20exact%20same%20thing%20-%20on%201%20of%203%20hard%20drives%20in%20my%20main%20system.%26nbsp%3B%20GoPro%20support%20no%20help%20-%20did%20you%20ever%20figure%20it%20out%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%40natasatan%20wrote%3A%3CBR%20%2F%3E%3CP%3EI've%20been%20having%20this%20USB%20problem%20for%20like%206%20months%20with%20my%20Hero%204%20Black.%20It%20used%20to%20work%20fine%20before%20that.%20Now%20I%20get%20the%20Hero%205%20Black%20and%20have%20the%20same%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20insert%20the%20micro%20SD%20when%20Quik%20is%20open%20with%20a%20card%20reader%2C%20it%20is%20detected%20as%20the%20camera's%20card%20and%20starts%20transfering%20to%20my%20computer.%20I've%20tried%20deleting%20the%20drivers%20with%20no%20luck.%20It%20is%20always%20detected%20as%20a%20MTP%20media%20device%20and%20named%20stillimage%20in%20device%20manager%20on%20windows%2010.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHaving%20to%20remove%20the%26nbsp%3BSD%20Card%20every%20time%20I%20want%20to%20transfer%20to%20my%20computer%20is%20starting%20to%20get%20annoying.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20have%20the%20older%20Hero%20Session%20and%20do%20not%20have%20this%20problem.%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38166%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38166%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20seems%20to%20be%20the%20fix%20for%20most%20people.%20%26nbsp%3BIt's%20a%20windows%20issue%2C%20not%20GoPro.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_10-hardware%2Fafter-installing-a-driver-update-microsoft-wpd%2F9f900903-50d8-4935-939d-5dbf8d6bd1d0%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_10-hardware%2Fafter-installing-a-driver-update-microsoft-wpd%2F9f900903-50d8-4935-939d-5dbf8d6bd1d0%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38237%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38237%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20Microsoft%20solution%20worked!%20FINALLY!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38238%22%20slang%3D%22en-US%22%3ERe%3A%20New%20Hero5%20black%20can't%20connect%20over%20USB%20anymore%20after%20firmware%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38238%22%20slang%3D%22en-US%22%3EI'm%20glad%20that%20I%20could%20help%20the%20rep%20that%20I%20was%20chatting%20with%20yesterday%20looks%20like%20my%20solution%20worked%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

[ Edited ]

Thanks to everyone for all of the suggestions in this thread.

 

Just wanted to post up another fix to this problem, as I'd tried all of the things suggested in this thread and none of them worked, including the Microsoft driver uninstall and reinstall.

 

My problem was, with my GoPro connected, the computer would recognise it, but not show any of its contents, and it was appearing as an "Unspecified device". I could not view any of the content on the camera in either Windows of GoPro Quik, despite their being over 40GB of footage and photos on the microSD.

 

My fix was:

- connect the camera to my Windows10 PC.

- go into device manager (Windows + X key, then select device manager)

- in "Portable devices", disable the Hero5, and then re-enable it - WELLAH!

 

It now works perfectly on this computer every time.

 

Sightseer
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

People need to be careful when suggesting reformatting or blaming the manufacturer of the sd card because of personal bias. 

 

I had exactly the same issues as described and just went into device manager and disabled the her0 5 and then re enabled and it worked perfectly. Did not to reset, reboot, reformat, nothing. 

 

Thanks for the tip stoutcreek 8054

Sightseer
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

This fixed worked for me, disable the enable in device manager. Thanks for the suggestion!

Sightseer
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

[ Edited ]

stoutcreek 8054 you are brilliant. Thanks it also worked for me Smiley LOL

Nomad
Posts: 536

Re: New Hero5 black can't connect over USB anymore after firmware update

The more permanent fix to enable and disable would be to go to services on windows, type services in search the find WUDFSVC (Windows Driver Foundation - User-mode Driver Framework) double click and ensure startup type is automatic not manual.

Sightseer
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

I had the same problem, not even 3 days in, my MAC didnt recognise the SD card in GOPRO, tried everything, manual update, Format SD card, reset connection, set GOPRO to factory default.

What really seems to work in my case is uninstalling Qlik desktop version on MAC and reinstalling it again. After doing it, I saw something I didn't come across in the previous version. There was a separate icon on the sidebar just above where it recognised HERO 5 , that said SD Card. Fingers crossed! hope this is THE Solution.

Tourist
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

[ Edited ]

stoutcreek8054  Thanks a lot!, your tip worked perfectly to me!

Sightseer
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

Thanks for the tip enabling and disabling the device in the device manager worked perfect for me.