Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

same issue out of the box, fixed with latest fw

Tourist
Posts: 5

Re: New Hero5 black can't connect over USB anymore after firmware update

This driver had installed on my PC. Fixed the connection problem I was having with a phone and the Session 5.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/after-installing-a-driver-upda...

 

 

 

Tourist
Posts: 35

Re: New Hero5 black can't connect over USB anymore after firmware update

@jaseoz Thank you so much!!! I have tried every other possible way and nothing, I mean NOTHING worked. Now both my Hero 4 Black and Hero 5 are fully recognised again by the computer and Quik. I had to manually delete the driver as indicated in the post, reboot, plug gopro and tadaaa!

 

Once again, THANK YOU @jaseoz !!!

 

HeartHeartHeart

 

Tourist
Posts: 8

Re: New Hero5 black can't connect over USB anymore after firmware update

YES! This works :)

Hiker
Posts: 30

Re: New Hero5 black can't connect over USB anymore after firmware update

Yup! Works!

Sightseer
Posts: 2

Re: New Hero5 black can't connect over USB anymore after firmware update

that doesnt work at all for me... my gopro is upto date but there is a definite issue and not just with WIN10

Im using WIN8.1 and im also having MTP Driver issues...

Sightseer
Posts: 2

Re: New Hero5 black can't connect over USB anymore after firmware update

This does not work for me...
I am using WIN 8.1 but this problem is not just about what Windows update happened for MTP devices
Ive tested my Gopro 5 on a lot of different computers now... all are having the same problem

device manager - portable devices - still image etc

I managed to fix one laptop by messing about with drivers but it was not easy and no support from Gopro made any difference at all.

Now i have wasted the entire weekend trying to get my computer to recognize the gopro

Gopro your stock price is falling.... get it fixed quickly please...

Tourist
Posts: 1

Re: New Hero5 black can't connect over USB anymore after firmware update

Worked for me!! After the mentioned steps the device driver was still not installed. Updated the device driver and the correct driver was installed...