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Tourist
Posts: 7

New Hero 8 - GoPro App Cannot Update Firmware, Quik Says Version null (Up to Date)

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Just got my third Hero 8 Black (two for specific grant) and the first two came online just fine.  Lastest one, the GoPro App tries to update firmware and then crashes, rinse, repeat.  Quik Says "Version null (Up to Date)".  Would like to know if there is the manual way to upgrade firmware because something isn't right.  WOuld like it fixed.

GoPro
Posts: 28,828

Re: New Hero 8 - GoPro App Cannot Update Firmware, Quik Says Version null (Up to Date)

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Hi @subotai

 

Sorry for any trouble caused.

Please refer to https://gopro.com/en/us/update/hero8-black for the manual software update.

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 7

Re: New Hero 8 - GoPro App Cannot Update Firmware, Quik Says Version null (Up to Date)

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Got it going.  Thanks.....  Couldn't find the right location with the search engine for some reason so thanks for the link.

Hiker
Posts: 36

Re: New Hero 8 - GoPro App Cannot Update Firmware, Quik Says Version null (Up to Date)

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when can we expect the issue to be resolved?  mine says the s/w is not up to date.  Firmware was updated today with latest but Quick doesnt recognise it.  ALSO the download of video continues to be problematic as previously reported.

GoPro
Posts: 6,097

Re: New Hero 8 - GoPro App Cannot Update Firmware, Quik Says Version null (Up to Date)

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Hi @risharktiburon,

 

Please update your camera manually. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Visit that website and follow manual firmware update instruction for your camera. 

 

Regards,

-Jay

Hiker
Posts: 36

Re: New Hero 8 - GoPro App Cannot Update Firmware, Quik Says Version null (Up to Date)

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Thanks Jay. Did that. Just fix the app
GoPro
Posts: 6,097

Re: New Hero 8 - GoPro App Cannot Update Firmware, Quik Says Version null (Up to Date)

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Glad to know that @risharktiburon