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Tourist
Posts: 2

New Hero 7 Black is freezing

Good evening,
We bought the Go Pro 7 black for our vacation and have had it freeze on us numerous times on our trip. I have had to take out the the battery multiple times to reset it. I am extremely disappointed because we have missed out on some great family footage. I never had this issue with my Hero 4.
Adventurer
Posts: 8,094

Re: New Hero 7 Black is freezing

Resetting  the camera  to power down  would be a 10 second long press, like phones you hold   the on/off to shut down.  If the  camera froze was your sd card formattted first, and did you do a quick or full format.  What resolutions did htis freeze at. and most important  what card, where was the card purchase and is it a recommended card?  I understand this can get frustrating when unprepated and out om the road  and you need that camera at the most important shot and  it fails to deliver. 

 

FISH

Tourist
Posts: 2

Re: New Hero 7 Black is freezing

Good morning,
I did multiple 10 second resets, I would also remove the battery when that wouldn’t work. The SD card is a SanDisk Extreme and the card was formatted as well. I also updated the camera before use.
GoPro
Posts: 6,415

Re: New Hero 7 Black is freezing

Hi @tiffanyl24442

 

Sorry for any troubles caused.

Please go over the steps on Camera Freezes Up

Should it be the same, please reach out to our Support Team by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej