01-08-2018 08:13 AM
Nope. I've spent over 6 hours with customer support so far, and the update does not take. Nothing happens. I've been told repeatedly the $50 SD card, which was never used in ANYTHING but the Gopro is corrupted. 64 GB of vacation video with my 3 and 7 year olds gone. My camera will be for sale on Cragslist soon. NEVER again.
03-07-2018 12:50 PM
GoPro made good by me by replacing the Hero Black 5. New unit works like it should. Immediately synced with my phone, and works with both SD cards I have, even the one that was allegedly corrupted. I bought recovery software from another source, and got back all 64 GB of previously "lost" media. Given the fact of the replacement, I guess I couldn't ask for more. Hopefully this new unit remains touble free. Thank you GoPro.