New Hero 5 Black Issues

[nhtrekker]

Nope. I've spent over 6 hours with customer support so far, and the update does not take. Nothing happens. I've been told repeatedly the $50 SD card, which was never used in ANYTHING but the Gopro is corrupted. 64 GB of vacation video with my 3 and 7 year olds gone. My camera will be for sale on Cragslist soon. NEVER again. 

[bagqueen]

I’m convinced this is true. Great Idea poor execution. This GoPro Hero 5 is going back to Costco and I’m returning all the gear too and books I have bought to get it to work as well. Fail!!

[spirybeach4843]

Mine is overheating too and the battery does not last that long.

[nhtrekker]

Update: after buying another SD card and having a the same result, GoPro agreed to take it back and provide a replacement. Hopefully that one works as it should.

[nhtrekker]

GoPro made good by me by replacing the Hero Black 5.  New unit works like it should. Immediately synced with my phone, and works with both SD cards I have, even the one that was allegedly corrupted. I bought recovery software from another source, and got back all 64 GB of previously "lost" media. Given the fact of the replacement, I guess I couldn't ask for more. Hopefully this new unit remains touble free. Thank you GoPro.