Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 4
Accepted Solution

New HERO 2018: back LCD display showing strange colors

I just got this GoPro 2018 and it has no problems with video there is nothing wrong with the files but the LCD on the back is showing these strange colors all over the place.

 

Is there anything I can do? Loading the v1.0.0 UPDATE file does not change anything.

 

IMG_0658.JPG

 

 

IMG_0659.JPG

 

Thank you!


Accepted Solutions
Highlighted
GoPro
Posts: 6,097

Re: New HERO 2018: back LCD display showing strange colors

 

Sure @sebastians168,

 

You can try to contact them via chat as well.

 

Just change your region or country to United States - English and the chat support is currently open. 

 

Regards,

-Jay 

View solution in original post

Highlighted
Sightseer
Posts: 4

Re: New HERO 2018: back LCD display showing strange colors

@graytree76514

So they said I should have it replaced. I am marking it as solved now. Thank you!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: New HERO 2018: back LCD display showing strange colors

 

Hi @sebastians168,

 

Please try this.

 

Reset the camera to factory settings. 

After resetting the camera install the firmware manually by downloading it here: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras

 

Make sure to follow manual update steps.

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 4

Re: New HERO 2018: back LCD display showing strange colors

@graytree76514

I already did that more than once. Did not change anything.
Highlighted
GoPro
Posts: 6,097

Re: New HERO 2018: back LCD display showing strange colors

Please get in touch with our customer support team @sebastians168,

 

Please prepare a copy of your receipt or serial number.

They might ask for it. 

 

Your camera might be replaced.

You may contact them via phone or chat:

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

Highlighted
Sightseer
Posts: 4

Re: New HERO 2018: back LCD display showing strange colors

Ok unfortunately they seem out of service hours. I am already contacting the vendor and order a replacement.
Highlighted
GoPro
Posts: 6,097

Re: New HERO 2018: back LCD display showing strange colors

 

Sure @sebastians168,

 

You can try to contact them via chat as well.

 

Just change your region or country to United States - English and the chat support is currently open. 

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 4

Re: New HERO 2018: back LCD display showing strange colors

@graytree76514

So they said I should have it replaced. I am marking it as solved now. Thank you!
Highlighted
GoPro
Posts: 6,097

Re: New HERO 2018: back LCD display showing strange colors

Thanks for letting as know @sebastians168,

 

Regards,

-Jay